Tier 1 Consulting
Legal Sales & Client Experience - (Inside Sales - Uncapped Commission) - HYBRID
Hybrid - Marietta, GA Position Summary
A high-performing, boutique law firm with a national reputation and international reach is seeking a Client Engagement & Care Specialist to serve as the first-and often most influential-voice new clients hear. This sales-forward, relationship-centric position is ideal for someone who can move with equal parts compassion and conviction, converting inquiries into meaningful client engagements across family law, estate planning, and probate.
You'll help individuals navigating critical life transitions take the first, confident step toward resolution. The role requires warmth, structure, and follow-through-and is central to the client's overall legal experience.
This is a hybrid role based in Metro Atlanta. Onsite presence is required during the first 90 days for hands-on training. A hybrid schedule follows successful onboarding.
About the Firm
This award-winning firm has been practicing for over three decades and is known for combining deep local courtroom expertise with global legal strategy. With multiple offices across Georgia and a client base that spans borders, the firm is deeply committed to excellence-in both legal outcomes and client experience.
The firm's culture is rooted in six pillars of exceptional care:
Key Responsibilities
Sales & Legal Strategy Session Booking
Metric Target Strategy Sessions Booked8+ per weekRetained Clients3+ per week / 15+ per monthDaily Call Volume20+ calls / 3-4 hours talk timeFollow-Up Intervals2-day, 14-day, 30-dayClient SatisfactionZero formal complaintsAttendanceMax 3 unplanned absences/quarter
Qualifications
Note: This is a non-attorney role. Legal advice or strategy will never be provided. All work is conducted under the supervision of licensed attorneys in full compliance with legal and ethical standards.
Why This Role Matters
The right candidate doesn't just "take calls." You carry first impressions. You ease uncertainty. You guide people home to legal protection when they're feeling lost. This role sits at the crossroads of compassion and conversion-where performance meets purpose.
If you're energized by high standards, thrive in a fast-moving environment, and love the idea of being the warm, confident voice behind a client's first real sense of relief-this is the role that lets you shine.
Apply today to help redefine the client journey in one of the most impactful areas of law.
The future starts with the right conversation. Let it start with you.
Hybrid - Marietta, GA Position Summary
A high-performing, boutique law firm with a national reputation and international reach is seeking a Client Engagement & Care Specialist to serve as the first-and often most influential-voice new clients hear. This sales-forward, relationship-centric position is ideal for someone who can move with equal parts compassion and conviction, converting inquiries into meaningful client engagements across family law, estate planning, and probate.
You'll help individuals navigating critical life transitions take the first, confident step toward resolution. The role requires warmth, structure, and follow-through-and is central to the client's overall legal experience.
This is a hybrid role based in Metro Atlanta. Onsite presence is required during the first 90 days for hands-on training. A hybrid schedule follows successful onboarding.
About the Firm
This award-winning firm has been practicing for over three decades and is known for combining deep local courtroom expertise with global legal strategy. With multiple offices across Georgia and a client base that spans borders, the firm is deeply committed to excellence-in both legal outcomes and client experience.
The firm's culture is rooted in six pillars of exceptional care:
- Thoughtful, concierge-style service
- Personalized touches and human connection
- Seamless, tech-forward processes
- Clear and timely communication
- Proactive problem-solving with empathy
- A reputation for trusted guidance every step of the way
Key Responsibilities
Sales & Legal Strategy Session Booking
- Serve as the firm's voice for incoming clients, engaging with clarity, empathy, and professionalism
- Convert qualified inquiries into a minimum of 8 paid legal strategy sessions per week
- Move leads toward 3+ retained client relationships weekly across multiple practice areas
- Maintain timely, tactful follow-ups via email, phone, and CRM platforms
- Conduct structured client check-ins at 2-day, 14-day, and 30-day intervals
- Provide concierge-style follow-up calls that reinforce trust and satisfaction
- Collect client testimonials and service insights to continually elevate the firm's reputation
- Make 20+ outbound calls per day with a talk time goal of 3+ hours (4 is gold standard)
- Document all interactions in the firm's case management system
- Partner closely with legal and intake teams to ensure seamless handoffs and client continuity
Metric Target Strategy Sessions Booked8+ per weekRetained Clients3+ per week / 15+ per monthDaily Call Volume20+ calls / 3-4 hours talk timeFollow-Up Intervals2-day, 14-day, 30-dayClient SatisfactionZero formal complaintsAttendanceMax 3 unplanned absences/quarter
Qualifications
- Bachelor's degree preferred; equivalent experience accepted
- 2+ years in sales, client intake, or professional services (legal or concierge experience a plus)
- Emotionally intelligent, persuasive communicator with strong organizational skills
- Comfortable working with sensitive topics and diverse clients
- Clear, professional phone presence; excellent follow-up instincts
- Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- CRM and legal case management systems
- Cloud-based communication tools (Zoom, Slack, VoIP)
- Naturally persuasive with an empathetic edge
- Mission-aligned and culturally aware
- Calm, clear-headed, and tactful under pressure
- Meticulous about follow-up and accountability
- Outcome-oriented, with pride in the small details
- Location: Hybrid - Midtown Atlanta or Marietta, GA
- Training: Onsite required for the first 90 days
- Schedule: Standard business hours, Monday-Friday
- Physical Demands: Phone and computer-intensive; light lifting (up to 20 lbs) on occasion
- Accommodations: Provided where applicable under law
Note: This is a non-attorney role. Legal advice or strategy will never be provided. All work is conducted under the supervision of licensed attorneys in full compliance with legal and ethical standards.
Why This Role Matters
The right candidate doesn't just "take calls." You carry first impressions. You ease uncertainty. You guide people home to legal protection when they're feeling lost. This role sits at the crossroads of compassion and conversion-where performance meets purpose.
If you're energized by high standards, thrive in a fast-moving environment, and love the idea of being the warm, confident voice behind a client's first real sense of relief-this is the role that lets you shine.
Apply today to help redefine the client journey in one of the most impactful areas of law.
The future starts with the right conversation. Let it start with you.