Lead Systems Engineer(Telecom)

Lead Systems Engineer(Telecom)
Contract
3 Months + Ongoing 3-month extensions - long term expectation
100% onsite in Rocklin, CA
ASAP
• Use your hands-on abilities, working side by side with our people to get things done.
• nalyze telecom problems and needs (e.g., interference, intelligibility, clarity, etc.) to determine the most appropriate means of reducing, eliminating, and/or avoiding current and future problems and improving communications.
• Ensure that telecom documentation (diagrams, MOPs, etc.) is kept current.
• Implement scalable and reliable telecom solutions working with other team members and neighboring engineering groups.
• Develop integrated solutions through collaboration and proactive communication with infrastructure and business teams.
• Participate in the Voice and Telecom on-call rotation.
• Plan, design, engineer, and construct telecom systems.
• Determine appropriate configurations of telecom hardware and software to ensure the desired performance of telecom equipment.
• Research, gather and compile relevant technical information to enhance, modify and maintain assigned networks and telecom systems.
• Evaluate new products and services from vendors to determine applicability to hardware, software, networks, and telecom systems in use by our Corporate, Stores, Distribution Centers, Care Centers, and international sites.
• You have a bachelor's degree in business, Computer Sciences, Engineering, or related field (an equivalent combination of related education, training, and experience may be considered)
• You have 10+ years of Telecom Platform Experience (Avaya, Cisco Webex, Genesys, Five9s, Nice+, and/or conference and calling platforms such as Microsoft Teams)
• You have 5+ years of Voice Engineering Experience including Client from Audiocodes, Oracle and SONUS
• You are skilled at diagnosing and solving complex problems and providing detailed technical analysis for SIP and Audio Codecs.
• You have superior oral and written communication skills with the ability to influence others
• You enjoy mentoring and teaching others at all skills levels
• You are comfortable presenting to different audience types (technical and business)
• You have knowledge of theory and principles of project management
• Technical Competencies required:
• Extensive technical experience with architecture and implementing numerous network/telecom protocols such as OSPF, BGP, SIP, H323, RTSP, DNS, DHCP, QoS, MGCP, Skinny, etc....) in addition to WAN communications protocols including MPLS, DWDM, OC carrier.
• Hardware/Software: Solid experience with the full range of Avaya (CM6/7, IP Office, Partner, G450, G430, S8800, PBX, ACD), Cisco (CUCM, SRST, ACD), Zoom AV, Microsoft MTR, Genesys Pure Cloud and Microsoft Enterprise Voice.
• Knowledge and understanding of Care Center Call Recording, Speech Analytics, and Workforce Optimization.
• Knowledge and understanding of various Client's; Oracle, Audio Codes, etc....
• Understanding cloud and on-premises telecom deployments.
• Strong capabilities in authoring technical documentation including HLD/LLD/NIP.
• Functional knowledge of Windows and Linux administration tools and interfaces (both GUI and shell).
• Basic scripting skills in Python and PowerShell are a plus.