Patient Experience Coordinator

*Schedule :***Monday - Friday 8a-5p

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Your experience matters **

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Central Carolina Hospital is part ofLifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Experience Coordinator joining our team, you are embracing a vital mission dedicated to/making communities healthier////®/. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

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How you will contribute

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A Patient Experience Coordinator who excels in this role:

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Is a key driver in enhancing patient and family experience across Central Carolina Hospital.

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Responsible for driving strategic initiatives, collaborating with hospital leadership to develop and implement action plans, performing front-facing customer interactions, and providing expert coaching and mentorship to staff on best practices for patient-centered care.

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Leverages data analytics to gain insights into patient needs and preferences, informing the development of targeted improvement strategies.

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*Why join us *

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We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

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Comprehensive Benefits : Multiple levels of medical, dental and vision coverage withmedical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.

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Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

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Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

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Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

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Professional Development : Ongoing learning and career advancement opportunities.

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More about Central Carolina Hospital

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Central Carolina Hospital is a 137-bed acute care hospitalthat has been offering exceptional care to the Lee County community for over 115 years. We are proud to be recognized by Joint Commission as a Primary Stroke Center and by the American College of Cardiology as a Chest Pain Center. We have also earned Heart Failure Accreditation from the American College of Cariology. In 2024, we received the American Heart Association's Get With The Guidelines Stroke Rural Recognition Silver Award.

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EEOC Statement

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Central Carolina Hospitalis an Equal Opportunity Employer.Central Carolina Hospitalis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

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*What we are looking for ***

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Applicants should have high school diploma or equivalent. Associate's degree in Health Care Administration, Hospitality or Business Administration or related field is preferred. Additional requirements include:

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Experience : 3 Years experience of customer service in a health care setting is preferred with a demonstrated ability to coordinate initiatives aimed at enhancing the patient journey.

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Technical Skills : Strong understanding of patient-centered care principles & best practices. Excellent communication, interpersonal and presentation skills. Proficiency in data analysis and reporting. Ability to collaborate effectively with diverse stakeholders. Computer skills including, but not limited to, MS Office, Teams, Power BI, Excel, PowerPoint. Strong analytical skills. Must be able to lead measurable actions

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License : No medical licenses are required for this position, but preference will be given to candidates with acute care hospital related licensure (e.g. CNA, LPN, RN).

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BLS required within 30 days of hire.

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Job: *Please select a valid job field

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Organization: *Central Carolina Hospital

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Title: Patient Experience Coordinator

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Location: NC-Sanford

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Requisition ID: 7468-4652