Client Services Representative Specialty Testing

Job Description

What You’ll Do:

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• Handle 30–40 calls/emails daily, providing friendly and knowledgeable support
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• Guide customers through their DNA testing journey with empathy and professionalism
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• Collaborate with internal teams to resolve client needs efficiently
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• Maintain confidentiality while handling sensitive case information
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• Become an expert in DDC’s Specialty Testing products and workflows
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Why Join DDC?

We’re more than just a lab—we’re a mission-driven organization trusted by millions worldwide. As part of Eurofins Scientific, you’ll join a global network of 50,000+ professionals across 800+ labs in 50 countries.

Ready to Be the Voice of DDC?

Apply today and help us bring clarity, compassion, and science to people during life-changing moments.

Qualifications:
Qualifications

What You Bring

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• 1+ year of customer service or call center experience preferred
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• A positive, solution-focused mindset with strong communication skills
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• Ability to work calmly with sensitive or emotional customer situations
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• Willingness to learn and grow in a highly specialized field
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• Adept with Microsoft software suite (Excel, Word, etc.)
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• High school diploma/GED preferred
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** Physical Requirements **

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• Prolonged periods of sitting at a desk and working on a computer.
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• Frequent use of a headset and phone to communicate with customers.
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• Regular interaction via digital communication platforms.
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• Communicating with others to exchange information.
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Additional Information

Schedule:

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• Mon-Fri 8:30am-5:30pm
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What we offer:

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• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
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• Life and disability insurance
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• 401(k) with company match
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• Paid vacation and holidays
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Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.