Sales Coordinator

Job Summary : A sales coordinator for a busy Holiday Inn Express who plays a crucial role in supporting the management team and managing administrative tasks related to bookings and customer inquiries. Their responsibilities include handling phone calls, managing rooming lists, tracking sales calls, preparing proposals and contracts, and coordinating with various hotel departments to ensure smooth operations for events and group bookings. They also assist in market research, lead generation, and follow-up with guests to ensure satisfaction. 

Key Responsibilities:

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• nHandling Inquiries: Answering phone calls, responding to emails, and providing information about the hotel's facilities and event options. 
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• nBooking and Coordination: Managing rooming lists, coordinating meeting room setups, catering, and audio-visual needs for groups and events. 
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• nSales Support: Assisting with contract creation, preparing proposals, and maintaining sales records. 
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• nMarket Research: Conducting internet research, identifying potential leads, and analyzing market trends. 
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• nGuest Communication: Following up with guests to ensure satisfaction and address any concerns. 
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• nAdministrative Tasks: Maintaining files, distributing memos, and assisting with other administrative duties as needed. 
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Skills and Qualifications:

Communication Skills:

Strong verbal and written communication skills are essential for interacting with guests and colleagues. 

Organization and Time Management:

The ability to manage multiple tasks, prioritize effectively, and meet deadlines. 

Customer Service Skills:

Excellent interpersonal skills and the ability to provide exceptional service to guests. 

Sales and Marketing Knowledge:

Basic understanding of sales principles and marketing strategies. 

Computer Skills:

Proficiency in using computers, email, and relevant software (e.g., CRM, reservation systems). 

Hotel Experience:

Previous experience in the hospitality industry, particularly in sales or front desk roles, is often preferred. 

Qualifications and Requirements

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• Regular attendance is essential
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• May be required to work varying schedules and holidays
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• Required to fully comply with all rules and regulations
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• Some experience in safety material handling and cleaning procedures preferred
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• Maintain a well-groomed and professional appearance
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About Us:  American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.