Customer Service Specialist

Benefits:

n

Competitive salary

n

Opportunity for advancement

n

Paid time off

n

Benefits/Perks

n

Competitive hourly pay rate plus commission and/or bonuses

n

Paid training

n

Paid Time Off

n

On site training and local support

n

Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

n

Responsibilities

n

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

n

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

n

Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process

n

Processes changes to existing accounts and policies

n

Serves as a liaison on behalf of the customer between the agency and various business partners

n

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

n

Schedules appointments with existing or prospective customers for agency employees

n

Qualifications

n

Demonstrated customer service experience

n

Ability to identify opportunities for new business

n

Team mentality with a passion for peer learning and recognition

n

Effective communication skills

n

Experienced with software applications (Salesforce, Microsoft Office Suites, Internet Explorer)

n

Solid analytical and presentation skills

n

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.