Customer Call Center REP

About the job Customer Call Center REP
Customer Call Rep needs 1+ years experience
Customer Call Rep requires:

• Monday to Friday 8am to 4:30pm
• Call center
• Clerical/customer service experience
• Must pass preemployment, drug test
• Communicate well with team
• Grammar accuracy

Customer Call Rep duties:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Prepares standard reports to track workload, response time and quality of input