About the job Admin Processor Admin Processor needs 1 year in telephone customer service or related experience Admin Processor requires:1 year in telephone customer service or related experience Excellent communication skills Knowledge of the use of PCs and related software Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingersAdmin Processor duties:Responds to telephone inquiries and complaints using standard scripts and proceduresAnswers questions regarding child support payments posting, payments disbursement, and account histories.Defines or resolves inquiries received either through written or telephone correspondence.Gathers information, researches/resolves inquiries and logs customer callsCommunicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Maintains updated records and logs. All other duties as assigned
Global Channel Management