Patient Services Supervisor

ASSIGNMENT SUMMARY
The Patient Services Supervisor plays an essential role in the oversight of front desk day-to-day operations, including staff assignments, clinic policies and procedures. This position takes the primary role in the day-to-day management of patient care via front office operations; ensuring access and optimal scheduling for patients in whatever avenue they pursue (in-person, over the phone, via text, email or online portal). The Patient Services Supervisor likewise provides guidance and supervision to department staff, and implements policies and procedures as needed. S/he works in collaboration with back office leadership to address and improve workflow challenges and staff performance issues (clinical and non-clinical); ensuring optimal scheduling and productivity at our clinic sites. This position interfaces with administration to communicate and resolve HR issues and challenges; mentoring, and training. The Patient Services Supervisor reports directly to the Clinic Manager. This is a full-time, non-exempt, hourly position.
MINIMUM QUALIFICATIONS

• Bachelor's Degree preferred.
• Candidates will have 2-5 years experience in a sales or retail management environment or 3+ years work experience in healthcare insurance using medical billing software.
• Superior customer service skills and self-motivated with the ability to exceed patient expectations.
• Excellent organizational skills.
• Possess excellent interpersonal communication and written skills.
• Proficient in Microsoft Office; Word, Excel, Power Point. Experience and expertise with scheduling and EHR software;
• Ability to think critically and solve problems.
• Good judgment and analytical skills.
• Must follow up on assignments, show initiative, be self-motivated, and have a strong work ethic;
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Must have ability to establish & maintain effective working relationships with supervisees, medical providers & peers;
• Bilingual English/Spanish or English/Korean highly desired

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Supervises day-to-day activities of clinic's patient access and scheduling departments, including front office and in-language support personnel.
• Ensures efficient and effective scheduling strategies to maintain excellent patient care and guarantee access to care;
• Assists and advises clinic leadership in the management of patient appointments;
• Manages staff schedule to ensure adequate coverage at all clinic locations;
• Supports and promotes organizational goals and objectives
• Contributes to clinic-wide initiatives in accordance with organizational goals and objectives;
• Supports the recruitment and retention of front office positions
• Identifies personnel needs, disciplines, terminates, recruits and trains as needed;
• Conducts supervisees' performance evaluations and addresses areas in need of performance improvement;
• Ability to communicate clearly and concisely the front desk team.
• Possess strong leadership skills to ensure the front desk team is performing well and following company protocol.
• Use problem-solving skills to help you and the front desk team find solutions to patient problems.
• Uphold and maintain confidentiality protocols.
• Perform other duties as assigned.