Kheir Clinic
ASSIGNMENT SUMMARY
The Patient Services Supervisor plays an essential role in the oversight of front desk day-to-day operations, including staff assignments, clinic policies and procedures. This position takes the primary role in the day-to-day management of patient care via front office operations; ensuring access and optimal scheduling for patients in whatever avenue they pursue (in-person, over the phone, via text, email or online portal). The Patient Services Supervisor likewise provides guidance and supervision to department staff, and implements policies and procedures as needed. S/he works in collaboration with back office leadership to address and improve workflow challenges and staff performance issues (clinical and non-clinical); ensuring optimal scheduling and productivity at our clinic sites. This position interfaces with administration to communicate and resolve HR issues and challenges; mentoring, and training. The Patient Services Supervisor reports directly to the Clinic Manager. This is a full-time, non-exempt, hourly position.
MINIMUM QUALIFICATIONS Bachelor's Degree preferred. Candidates will have 2-5 years experience in a sales or retail management environment or 3+ years work experience in healthcare insurance using medical billing software. Superior customer service skills and self-motivated with the ability to exceed patient expectations. Excellent organizational skills. Possess excellent interpersonal communication and written skills. Proficient in Microsoft Office; Word, Excel, Power Point. Experience and expertise with scheduling and EHR software; Ability to think critically and solve problems. Good judgment and analytical skills. Must follow up on assignments, show initiative, be self-motivated, and have a strong work ethic; Ability to prioritize and manage multiple projects in a fast-paced environment. Must have ability to establish & maintain effective working relationships with supervisees, medical providers & peers; Bilingual English/Spanish or English/Korean highly desired ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Supervises day-to-day activities of clinic's patient access and scheduling departments, including front office and in-language support personnel. Ensures efficient and effective scheduling strategies to maintain excellent patient care and guarantee access to care; Assists and advises clinic leadership in the management of patient appointments; Manages staff schedule to ensure adequate coverage at all clinic locations; Supports and promotes organizational goals and objectives Contributes to clinic-wide initiatives in accordance with organizational goals and objectives; Supports the recruitment and retention of front office positions Identifies personnel needs, disciplines, terminates, recruits and trains as needed; Conducts supervisees' performance evaluations and addresses areas in need of performance improvement; Ability to communicate clearly and concisely the front desk team. Possess strong leadership skills to ensure the front desk team is performing well and following company protocol. Use problem-solving skills to help you and the front desk team find solutions to patient problems. Uphold and maintain confidentiality protocols. Perform other duties as assigned.
The Patient Services Supervisor plays an essential role in the oversight of front desk day-to-day operations, including staff assignments, clinic policies and procedures. This position takes the primary role in the day-to-day management of patient care via front office operations; ensuring access and optimal scheduling for patients in whatever avenue they pursue (in-person, over the phone, via text, email or online portal). The Patient Services Supervisor likewise provides guidance and supervision to department staff, and implements policies and procedures as needed. S/he works in collaboration with back office leadership to address and improve workflow challenges and staff performance issues (clinical and non-clinical); ensuring optimal scheduling and productivity at our clinic sites. This position interfaces with administration to communicate and resolve HR issues and challenges; mentoring, and training. The Patient Services Supervisor reports directly to the Clinic Manager. This is a full-time, non-exempt, hourly position.
MINIMUM QUALIFICATIONS Bachelor's Degree preferred. Candidates will have 2-5 years experience in a sales or retail management environment or 3+ years work experience in healthcare insurance using medical billing software. Superior customer service skills and self-motivated with the ability to exceed patient expectations. Excellent organizational skills. Possess excellent interpersonal communication and written skills. Proficient in Microsoft Office; Word, Excel, Power Point. Experience and expertise with scheduling and EHR software; Ability to think critically and solve problems. Good judgment and analytical skills. Must follow up on assignments, show initiative, be self-motivated, and have a strong work ethic; Ability to prioritize and manage multiple projects in a fast-paced environment. Must have ability to establish & maintain effective working relationships with supervisees, medical providers & peers; Bilingual English/Spanish or English/Korean highly desired ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Supervises day-to-day activities of clinic's patient access and scheduling departments, including front office and in-language support personnel. Ensures efficient and effective scheduling strategies to maintain excellent patient care and guarantee access to care; Assists and advises clinic leadership in the management of patient appointments; Manages staff schedule to ensure adequate coverage at all clinic locations; Supports and promotes organizational goals and objectives Contributes to clinic-wide initiatives in accordance with organizational goals and objectives; Supports the recruitment and retention of front office positions Identifies personnel needs, disciplines, terminates, recruits and trains as needed; Conducts supervisees' performance evaluations and addresses areas in need of performance improvement; Ability to communicate clearly and concisely the front desk team. Possess strong leadership skills to ensure the front desk team is performing well and following company protocol. Use problem-solving skills to help you and the front desk team find solutions to patient problems. Uphold and maintain confidentiality protocols. Perform other duties as assigned.