LCS
Job Description
This position helps to lead the strategic planning, implementation, and continuous improvement of LCS business systems, with a primary focus on Salesforce CRM. As a senior technical expert, the role combines platform architecture, integration oversight (including Mulesoft), and project delivery. The engineer partners with leadership and cross-functional teams to design scalable Salesforce solutions that enhance user experience, data integrity, and business agility.
Experience is Everything;
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
The Role:
Why LCS
Industry leader. The Nation's third-largest senior living operator ranked number one in customer satisfaction among senior living communities.
Inclusive and collaborative culture . We're dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.
Top Workplace USA: LCS has earned the Top Workplaces USA award for several consecutive years and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.
Top Workplace Iowa : LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.
Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty, and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website:
Travel Frequency: 0-10%
Estimated Salary Range: $110,000 - $138,000
The actual title and salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER
This position helps to lead the strategic planning, implementation, and continuous improvement of LCS business systems, with a primary focus on Salesforce CRM. As a senior technical expert, the role combines platform architecture, integration oversight (including Mulesoft), and project delivery. The engineer partners with leadership and cross-functional teams to design scalable Salesforce solutions that enhance user experience, data integrity, and business agility.
Experience is Everything;
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
The Role:
- Lead the strategic planning and roadmap development for Salesforce CRM systems, ensuring alignment with enterprise goals and evolving business needs.
- Configure, enhance, and maintain Salesforce Sales Cloud, Marketing Cloud (Pardot, Engage), and related tools using both declarative and programmatic approaches.
- Design and support integrations between Salesforce and other enterprise systems using Mulesoft or similar platforms, ensuring data integrity and operational reliability.
- Manage and deliver complex CRM initiatives, including stakeholder engagement, scope definition, project planning, testing, deployment, and change management.
- Collaborate with cross-functional teams to gather requirements and translate them into scalable technical solutions that optimize business processes.
- Maintain system governance through effective security controls, user access management, documentation, and release planning.
- Act as the escalation point for critical system issues and provide technical leadership and mentorship to junior IT team members.
- Develop and maintain system documentation, including technical specifications and configuration guides, to support knowledge transfer and ensure system integrity.
- Stay current with Salesforce platform updates, industry trends, and best practices to continuously improve system capabilities and user experience.
- Perform other duties as assigned.
- Bachelor's degree in Computer Science, Information Systems, or related field; equivalent work experience considered.
- 8+ years of experience in IT, with at least 5 years working directly with Salesforce CRM.
- Proven experience in administering and configuring Salesforce Sales Cloud and Marketing Cloud (Pardot, Engage).
- Experience with integration platforms such as Mulesoft.
- Demonstrated ability to manage large-scale CRM initiatives from concept to completion.
- Salesforce certifications a plus (e.g., Salesforce Administrator, Platform App Builder, Marketing Cloud Consultant, Integration Architecture Designer).
- Strong analytical skills with the ability to read and understand technical documents is required.
- Proficiency in Salesforce development (Apex, Visualforce, LWC, SOQL, Flows) and administration.
- Strong understanding of Salesforce architecture, including security, permission sets, data models, and role hierarchies.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization required.
- Must be detail-oriented with a commitment to delivering high-quality work within established deadlines.
- Must be able to effectively consult with and influence large stakeholder groups and senior leadership.
- Proven ability to manage multiple priorities and projects in a fast-paced environment, while maintaining attention to detail and delivering high-quality results.
Why LCS
Industry leader. The Nation's third-largest senior living operator ranked number one in customer satisfaction among senior living communities.
Inclusive and collaborative culture . We're dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.
Top Workplace USA: LCS has earned the Top Workplaces USA award for several consecutive years and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.
Top Workplace Iowa : LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.
Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty, and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website:
Travel Frequency: 0-10%
Estimated Salary Range: $110,000 - $138,000
The actual title and salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER