Patient Access Rep, Pulaski

Patient Access Rep, Pulaski

n

Pulaski, NY (

n

Description

n

n
• n

  To greet patients, visitors and representatives to the center, directing to appropriate office/destination

  n
n
• n

  Register patients for their scheduled appointments collecting and verifying demographic and insurance information

  n
n
• n

  Scan driver license or photo ID and insurance card into electronic medical record software

  n
n
• n

  Collect payment portion of visit the patient is financially responsible for

  n
n
• n

  To have patient sign Patient Responsibility Agreement when needed

  n
n
• n

  Distribute and secure signature for required consent forms for treatment, offer Advanced Directives, Notice of Privacy Practices and Patient Bill of Rights

  n
n
• n

  Verify insurance eligibility and secure signature on appropriate insurance forms as needed

  n
n
• n

  Initiate encounter form for patients visit

  n
n
• n

  Answer incoming phone calls, transfer patients calls where needed and schedule appointment as appropriate

  n
n
• n

  Post charges on patient account and record all payments collected on the designated form

  n
n
• n

  Close daily journal and balance receipts to payments received

  n
n
• n

  Reconciliation of cash drawer/money bag

  n
n
• n

  Scan all patient documents as instructed

  n
n
• n

  Take notice of excessive wait times and notify the Nurse Manager

  n
n
• n

  Notify triage nurses of any emergencies or nurse related questions that patients have. To transport walk-ins/emergencies to appropriate areas if needed.

  n
n
• n

  Make certain the waiting areas are neat and clean

  n
n
• n

  Print schedules three days in advance.

  n
n
• n

  Must be flexible to organizational needs across the ConnextCare network

  n
n
• n

  To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team

  n
n

n

n
1. Other duties and responsibilities as requested by management and supervision.
n

n

Requirements

n

High school graduate or GED

n

Verbal and written communication skills, office applications preferred

n

Demonstrate proper judgment and decision making skills when necessary

n

Comply with the organizations code of conduct, safety rules and adheres to all company policies

n

Carry out job responsibilities in an ethical, effective and professional manner

n

Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors

n

Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system

n

Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers; must be keenly aware of the importance of confidentiality in all aspects of the position

n

Must possess the ability to firmly pursue payments on account

n

Must be keenly aware of the importance of confidentiality in all aspects of the position