Front Desk Associate

Benefits:

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tips

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Employee discounts

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Competitive salary

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Perks and Benefits:

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Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

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Competitive hourly base pay, plus tips; sales bonuses

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Merit-based pay increases

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About the Position:

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The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

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This position requires:

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Sales experience and confidence (membership sales are highly valued!)

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Customer service experience (retail, restaurant)

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Computer/ Technology proficiency

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A passion for dogs and dog health & wellness!

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Reliable transportation

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Willingness to work in a smoke-free environment

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Who We Are Looking For:

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We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

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Tasks:

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Drive membership sales through health and wellness education

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Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

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add-ons, and retail sales

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Develop membership leads; Follow up with potential members

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Answer phone calls, schedule customer appointments, manage customer profiles and records

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Manage cash drawer – responsible for daily cash handling

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Manage customer expectations; Resolve customer concerns; Retain memberships

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Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

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Perform other tasks and duties as assigned by the Scenter Manager

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Skills and Abilities:

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Confidence in selling services and products

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Ability to connect with customers (both canine and human!) and provide outstanding customer service

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Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

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Effective communication with team members and dog parents (in person and on the phone)

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Independently solve problems using Scenthound values and culture as a guide

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Attention to detail

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Time-management; Scheduling appointments efficiently

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Accountability; hold oneself and others to Scenthound standards