Call Center Representative

Company Description
About Us:
Welcome to Signal Tru Brand - where passion meets purpose, and creativity reigns supreme! We're not your average PR and branding agency. We're a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience.
Job Description
The Call Center Representative will serve as the voice of Signal TruBrand, providing exceptional customer service and ensuring a positive experience for every caller. This role involves handling inbound and outbound calls, answering inquiries, resolving issues, and relaying information about our clients' brands and services.
Key Responsibilities

• Handle inbound and outbound calls from customers promptly and efficiently.
• Provide accurate information and assistance regarding products and services.
• Resolve customer complaints and issues professionally and empathetically.
• Document customer interactions and maintain detailed records in the system.
• Follow up with customers to ensure their issues are fully resolved.
• Collaborate with team members to improve processes and customer service.

Qualifications

• High school diploma or equivalent
• Excellent verbal communication skills and a friendly, professional phone manner.
• Strong listening skills and the ability to empathize with customer needs.
• Proficiency in data entry and experience with CRM systems.
• Ability to multitask, prioritize, and manage time effectively.

Additional Information
Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities and a supportive work environment.