Customer Service Agent - Ira Ford Auburn

Overview

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Ira Ford Auburn is part of fast growing Group 1 Automotive , a leader in automotive retail and we are looking to add a qualified Customer Service Representative to our team. 

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In addition to competitive pay, we offer our associates the following benefits:

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• Health, Dental, Vision, Life, and Disability insurance
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• 401(k) plan with company match
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• Paid Time-Off
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• Employee Stock Purchase Plan
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• Employee Vehicle Purchase Program
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• Professional work environment, with job training and advancement opportunities
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Responsibilities:

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• Handle inbound leads (phone, Internet) and direct to appropriate contact
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• Contact present customers (phone, email) to maintain and improve customer loyalty
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• Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals
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• Work with sales department to develop sales strategies and techniques
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• Assist with meeting and greeting service customers promptly in a professional and courteous manner
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• Engage with customers waiting for their vehicles in the customer lounge
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• Liaison between the service and sales department
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• Oversee customer contact reports and make calls for follow up
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• Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers
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Qualifications:

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• High school diploma or equivalent
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• Great attitude with high-energy personality
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• Excellent customer service and interpersonal skills
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• Professional appearance and work ethic
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• Ability to work well in a process driven environment
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• Outstanding communication skills in both verbal and written
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• Valid driver license
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*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment.*

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Group 1 Automotive , a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

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If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. 

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To learn more about our company, visit

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Apply today or refer a qualified friend.

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Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify