VIP Distributing Company

Customer Service Representative

VIP Distributing Company, Hazelwood

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Customer Service Representative

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Hazelwood, MO

Full Time

If you’re looking for a fast-paced career with a growing company, and you have what it takes to provide excellent customer service to our General Motors and Ford Dealership customers, then there’s no need to look any further. We are a vehicle accessory distributor for General Motors and Ford. We distribute vehicle accessories to over 170 dealerships in Missouri and Illinois thru our 3 warehouse locations.

The ADI Customer Service representative will perform a variety of customer service, e-comm fulfillment orders and administrative functions, all with the goal of achieving company sales objectives, maintaining high levels of customer satisfaction, promoting a safe and productive work atmosphere, and contributing to our culture. This role requires tactful, courteous, and professional phone skills, analytical aptitude, a customer serving mindset, patience under stressful conditions, and a strong will to achieve. VIP/ADI Customer Service is generally familiar with the products, promotions, and processes provided by VIP/ADI, General Motors and Ford. Utilizing seasoned attention to detail, the VIP/ADI Customer Service representative provides each dealership customer with premium service and product knowledge.

By effectively maintaining meaningful relationships with our customers, an ADI Customer Service representative can help drive sales growth and increase dealership engagement, contributing to the overall success of the ADI. This is a Full time position Monday thru Friday 8-5 no weekends.

What We Offer

· Extremely competitive Medical/Dental/Vision Reimbursement Plans
· Company paid Life Insurance/Accidental Death & Dismemberment/Long Term Disability
· 401K Plan with Company Match
· Voluntary Benefits including Short Term Disability/Accident/Critical Illness/Universal Life/Cancer and Vision
· Vacation
· Holidays
· Personal Time off
· Bereavement Leave
· Employee Discounts
· Referral Bonus
· Academy Training
· Athletic Scholarships
· An incredible work environment where we focus on our employees, their success, and their individual growth and opportunities
· M-F 8 am to 5 pm no weekends

Responsibilities

· Provide front-line customer support to dealership customers who call the ADI to place orders, inquire about product information, check order status, or have other related issues.
· Ensure effective use of time, materials, and assets provided by the ADI and General Motors
· Prioritize and communicate regular updates to dealership personnel regarding current promotions, new products, process changes, and other relevant information
· Work with the Outside Territory Sales Managers to report, address, and correct customer service issues as they arise
· Regularly seek to fill downtime by completing administrative and other duties that help advance the sales of Accessories

Experience

· Experience in an automotive dealership preferred, but not required
· Passion for helping your business and our Network succeed
· Proven success and ability to follow a system or discipline for success
· Excellent written and verbal communication skills
· The ability and desire to meet and exceed measurable performance goals
· The technical aptitude to master our system and tools
· A highly motivated entrepreneurial spirit
· Professional, well-groomed personal appearance
· Willing to submit to a pre-employment drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.