front desk supervisor

Supervising and coordinating front desk staff: . Opens in new tab This involves assigning tasks, scheduling shifts, and ensuring all staff members are following hotel policies and procedures.

Handling guest check-ins and check-outs: . Opens in new tab This includes verifying reservations, assigning rooms, and processing payments.

Addressing guest inquiries and resolving complaints: . Opens in new tab This involves providing information about hotel services, local attractions, and addressing any guest concerns promptly and effectively.

Maintaining guest satisfaction: . Opens in new tab This involves ensuring guests feel welcomed, comfortable, and that their needs are being met.

Managing reservations, billing, and payment processes: . Opens in new tab This includes accurately recording and processing reservations, handling payments, and ensuring accurate billing.

Ensuring compliance with hotel policies and procedures: . Opens in new tab This involves following established guidelines and procedures to ensure a smooth and efficient operation.

Generating and analyzing reports: . Opens in new tab This includes preparing reports on occupancy, revenue, and guest feedback to track performance and identify areas for improvement.

Training and coaching front desk staff: . Opens in new tab This involves providing training on hotel policies, procedures, and customer service standards.

Participating in daily shift operations: . Opens in new tab This involves assisting staff with various tasks and ensuring all aspects of the front desk are running smoothly.

Front Desk Supervisor Job Description Template (2024) - Withe

What does a Front Desk Supervisor do? A Front Desk Supervisor manages the front desk operations in the hospitality industry, overs...

Withe

Front Desk Supervisor Job Description Sample Template - ZipRecruiter

Front Desk Supervisor Job Summary Duties include greeting and directing guests, managing check-ins and check-outs, and providing a...

ZipRecruiter

Front Desk Supervisor | Ayres Hotels Careers

Front Desk Supervisor * Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system.

Ayres Hotels

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