Receptionist

Company Overview: Modern Pain Consultants is a reputable interventional pain practice dedicated to providing comprehensive and compassionate care to patients suffering from chronic pain. We are seeking a friendly and organized Receptionist to join our team and serve as the first point of contact for our patients. As a Receptionist in our interventional pain practice, you will play a vital role in creating a positive and welcoming environment, managing administrative tasks, and facilitating efficient patient flow.

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Job Overview: The Receptionist is responsible for the front desk operations, ensuring smooth patient check-ins and check-outs, and providing excellent customer service to our patients. This role requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. The Receptionist will be an integral part of our team, contributing to the overall success of our interventional pain practice.

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Key Responsibilities:

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Patient Reception and Check-in:

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Warmly welcome patients and visitors, ensuring a friendly and professional atmosphere.

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Verify patient information, including personal and insurance details, and update electronic medical records as necessary.

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Schedule patient appointments, consultations, and follow-up visits using the practice's scheduling software.

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Collect patient co-pays, deductibles, and outstanding balances, and process payments accurately.

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Answer phone calls, address inquiries, and provide information to patients regarding appointments, services, and general practice policies.

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Appointment Coordination:

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Coordinate with medical providers and staff to schedule appointments, procedures, and consultations, optimizing patient flow and minimizing wait times.

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Remind patients of upcoming appointments via phone, email, or SMS, ensuring high attendance rates.

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Collaborate with the clinical team to manage the scheduling of urgent or emergent patient cases.

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Administrative Support:

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Maintain patient records, ensuring accuracy, completeness, and compliance with privacy regulations.

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Assist in obtaining and organizing patient medical records, test results, and referral documentation.

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Manage incoming and outgoing correspondence, including faxes, emails, and mail.

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Assist with insurance verification, pre-authorization processes, and claims-related tasks as required.

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Maintain inventory of office and clinic supplies, restocking as needed.

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Patient Relations:

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Provide exceptional customer service to patients, addressing inquiries, concerns, and requests promptly and professionally.

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Direct patients to the appropriate departments or personnel within the practice.

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Maintain a welcoming and clean reception area, ensuring a comfortable and organized environment for patients.

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Display empathy, patience, and sensitivity when dealing with patients experiencing pain or distress.

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Team Collaboration:

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Collaborate closely with the clinical and administrative teams to ensure effective coordination and communication.

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Participate in staff meetings, sharing updates, observations, and suggestions for improving front desk operations and patient experiences.

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Support colleagues with administrative tasks and provide backup coverage when needed.

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Qualifications and Requirements:

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High school diploma or equivalent; additional education or training in healthcare administration is a plus.

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Proven experience as a Receptionist or in a similar customer service role, preferably in a medical or healthcare setting.

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Familiarity with medical terminology, procedures, and insurance verification processes is desirable.

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Excellent communication and interpersonal skills, with a friendly and professional demeanor.

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Proficiency in using electronic health records (EHR) and scheduling software.

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Strong organizational skills and the ability to multitask effectively.

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Attention to detail and accuracy in managing patient information and administrative tasks.

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Ability to handle stressful situations with composure and maintain confidentiality.

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Knowledge of HIPAA regulations and patient privacy practices.

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Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).

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Join our dedicated team of professionals and contribute to improving the lives of patients suffering from chronic pain.