Client Relations Specialist

Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

We are seeking someone who is enthusiastic, self-motivation with high ethical standards to fill our Client Relations Specialists position. The Client Relations Specialist is the first impression of our practice. This position is full time; hours are Monday through Friday, 8am to 5pm.

Previous veterinary reception or veterinary assistant experience is required.

The Client Relations Specialists must possess strong organizational skills, exhibit excellent telephone and in-person client service and communication skills. They must be able to work in a fast-paced environment, remaining calm under pressure and work collaboratively with others in a team-oriented environment. You must have the ability to handle multiple tasks at once and have close attention to detail. Excellent computer skills are a must as we work in a paperless environment. Candidates must have compassion for animals and their owners. Prior experience within human medicine or a veterinary hospital is a plus.

Job Responsibilities: include the following.

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1. Provide excellent customer service by greeting clients, answering questions, and processing incoming patients.
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2. Answering phone calls including scheduling appointments and taking messages for doctors and staff.
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3. Entering client and patient data into EMR system.
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4. Generating invoices, and entering payments into EMR system.
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5. Managing the retrieval and storage of patients medical records.
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6. Make reminder calls confirming client appointments.
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7. Maintain the cleanliness of waiting room.
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8. Performs other related duties as assigned.
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