Medix
You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Pharmacy Coordinator who will be responsible for conducting in-bound and out-bound calls for medication adherence, prescription refills, and provider follow-ups in a call center environment. The role requires ensuring productivity standards are met, providing clerical support, and contributing to quality improvement initiatives.
Key Responsibilities
- Conducts in-bound and out-bound calls for various program requirements.
- Ensures completion of calls/assignments and meets productivity standards.
- Handles escalated inquiries from all communication venues.
- Maintains confidentiality in handling prescription claims documentation.
- Provides support to internal staff and providers on Medicare drug-related issues.
- Provides clerical and administrative support for special projects and reports.
- Delivers excellent customer service to both internal and external customers.
- Participates in pharmacy quality improvement initiatives.
- High School Diploma / GED (or higher)
- Experience in a pharmacy, medical, and/or healthcare setting
- Call center experience
- Proficiency with medical terminology
- Basic proficiency with Microsoft Office products including Word and Outlook
- Certified and/or Registered Pharmacy Technician
- 2+ years of experience in a pharmacy setting
- Certified Medical Assistant (training or certification)
- 2+ years of experience in a physician's clinic or hospital
- Bilingual language proficiency (English/Spanish)
- Ability to handle and diffuse escalated issues professionally
- Excellent organizational, customer service, and communication skills
- Professionalism in personal conduct and appearance
- Ability to work independently with some supervision
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.