THIS REQUISITION IS TO BE RELEASED TO THE FOLLOWING SUPPLIERS ONLY:
Expedite
IntelliSpring
nLeague
Ursus
Position Purpose
This position is responsible for remotely monitoring, troubleshooting, & performing preventive maintenance on the Department of Aviation physical and virtual servers. The Windows Systems Engineer's role is to design, install, administer, and optimize Microsoft Windows servers and related components to achieve and maintain high performance of business applications. This includes ensuring the availability of client/server applications, configuring new implementations, and developing processes and procedures for ongoing management of the server environment. This position shares responsibility for the security, integrity, and safety of the data center/server farm. Scope of responsibilities include server hardware, Windows Server operating systems, core Microsoft back-office technologies, and 3rd party infrastructure software and applications.
Responsibilities
Fully support, configure, maintain, and upgrade physical and virtual servers at the Department of Aviation
Keep an eye out for needed updates
Troubleshoot and evaluate server connectivity issues
Ensure network security and connectivity
Monitor server performance (availability, utilization, throughput, and latency) and test for weaknesses
Resolve problems reported by end users
Define network policies and procedures
Research and make recommendations on the Department of Aviation's server infrastructure
Training & Development:
• Strong research and troubleshooting skills
• Stay current on all technology platforms and systems to ensure the users get the requirement functionality to perform their job.
Support:
• Respond, resolve, or ensure issues are resolved when assigned to me by the Service Desk
• Write technical and end-user documentation for assigned projects
• Provide all necessary system, maintenance, and disaster recovery plan documents.
• Perform system installation support and ensure all necessary system security requirements.
• Responsible for researching and problem resolution and must coordinate activities with IT support staff as required and document findings.
• Maintain software licenses and maintenance support from software vendors
• Follow division team handbook, policies and procedures, software standards, software development lifecycle and change management
• Work collaboratively with others to achieve team and organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals
• Deliver a customer-focused, responsive service to customers; support efforts to enhance business efficiency and effectiveness; demonstrate a positive, "can-do" attitude; respond constructively to new information, changing conditions, and unexpected obstacles
• Support and provide assistance to the Strategic Objectives and Wildly Important Goals (WIGS) of the Division and Department of Aviation
• Prepare management reports related to system audit, availability and performance as needed.
• Submit appropriate change order documentation for moves, adds, and changes of the systems
• Perform other related duties incidental to the work described herein.
Decision-Making
Decision Making
Selects from multiple procedures and methods to accomplish tasks. Follows standardized procedures and written instructions to accomplish assigned tasks.
Leadership Provided
Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs.
May give presentations to upper management on upgrades and server improvements and findings.
Knowledge, Skills & Abilities
Knowledge of concepts processes and tools utilized in the operation of a Network Operations center.
Experience with proactively ensuring networks, server & environmental infrastructure is available & secure
Strong Microsoft Office and telecommunications software skills.
Strong problem-solving skills
bility to apply experience and professional knowledge to carry out assignments in professional area. Ability to apply knowledge across organization or discipline lines.
Good oral and written communication skills. Good technical writing, people skills and customer service skills.
Thorough knowledge & understanding of Server infrastructure and OS
Familiar with Windows Domain, Active Directory, DNS, Telnet, DHCP, FTP, SSL
Hands-on VMware skills
ctive Directory
Microsoft Exchange and Office 365 environments
Minimum Qualifications - Education and Experience
Bachelor's degree in Computer Science or Engineering or related field (Equivalent professional experience may be considered for substitution for the required degree on an exception basis). 5 years of server experience.
Preferred Education & Experience
Master's degree in computer science or engineering (equivalent professional experience may be considered for substitution for the master's degree on an exception basis) with 5-8 years' of directly related professional work.
Certifications
VMWARE, AWS, Azure Cloud and / or ITIL highly desired
Candidate must have current driver's license.
Essential Capabilities and Work Environment
Candidate may be required to lift 40lbs and stand or walk for long periods of time.
Candidate must have the ability to work flexible hours including weekends or on-call rotation.
Non-Technical Skills
The applicant must be able to manage multiple projects and/or task concurrently. Must be a self-starter and be able to use own judgment/initiative to undertake activities with minimal supervision. The candidate must also have excellent oral and written communications skills as well as the ability to work alone or within a team environment. Effective with department divisions and staff members serving as AVS Rep proving a liaison between assigned business unit. Applicants employed in this position will be required to work extra hours, as needed, and to be on-call for scheduled after-hour emergencies and respond to after-hours emergencies as needed.
Organization Expectations:
The successful candidate must be able to work collaboratively with others to achieve team and organizational goals; prioritize projects and/or task; provide constructive input to achieve team goals; deliver and customer-focused, responsive services to customers; support efforts to enhance business efficiency and effectiveness; demonstrate a positive, "can-do" attitude; respond constructively to new information, changing conditions, and unexpected obstacles. Support and assist with achieving the Strategic Objectives and Goals of the Department.
Expedite Technology Solutions LLC