V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at to know more .
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at to know more.
Description:
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support our Dundee Engine Plant (TEP) in Dundee, Michigan.
The specific responsibilities include, but are not limited to:
Lead Short Loop Morning & Evening market meetings with new claims information
Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
Work with plants to investigate processes that can be associated with warranty
Expedite part analysis for results on high priority investigations because of Short Loop
Communicate warranty and plant quality issues between Control Tower and plant engineering
Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants
Involvement in new launches FEW (Field Early Warning) focus
1 Position is physically located at Dundee Engine Plant, Dundee MI, USA (100% On-Site)
1 Position is physically located at Trenton Engine Plant, 100% onsite.
Please indicate which location your candidate is applying for at top of resume
Requirements:
Bachelor's degree or higher in Engineering
5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience
Strong verbal and written communication skills
Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
Excellent interpersonal, organizational, and analytical skills
Detail oriented, team player, flexible, ability to prioritize, quick learner
Proficient in both writing and speaking the English language
Preferred Qualifications:
Familiar with overall automotive systems
Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS+
Familiar with dealer service information
V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
V2soft