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Spectraforce Technologies

Inbound Customer Service Representative & Outbound Collector

Spectraforce Technologies, Ankeny

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Job Title-Inbound Customer Service Representative & Outbound Collector
Job Duration-7 Months
Shift Details-M-F 7-3:30, 8:00-4:30 & 8:30-5:00 Shifts; Two of these will be for Inbound and one for Outbound collections.
Job Location- Ankeny Iowa 50021
Job Description
  • Answer in-bound phone calls from internal and external customers.
  • Process customers' payments.
  • Make credit release decisions following procedures.
  • Refer customer disputes to field personnel for final resolution.
  • Make payment arrangements on delinquent accounts.
  • Escalate customer disputes and collections situations as necessary.
  • Assist team in meeting inbound service level standard.
  • Responsible for the investigation and analysis of credit information while working within established guidelines.
  • Contact customers regarding delinquent payments and assist in the collection of past due accounts.
  • For Outbound Collections: Credit limit assessments.
  • Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc.).
  • Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc.)
  • Work set # of accounts each day and note all efforts.
  • Have candidates tested for Customer Service Scenarios.
  • Microsoft Basics, and Basic Typing required.