Paladin Consulting is currently hiring an S125 Service Associate to join our team working onsite at our client's office located in Rochester, NY.
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Job Title: S125 Service Associate
Work Location: Rochester, NY
Duration: 6 month contract with option to extend or hire
Hours: Monday-Friday 8:00am-5:00pm EST
Education: Associate's degree - Preferred
Job Description:
Under a significant level of guidance and direction, provides customer service for client products in the S125 Client Service Center . Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with client policies and procedures.
Responsibilities :
- Handles inbound calls from active and terminated participants/employees of the client's Insurance Agency (PIA) clients
- Handles inbound calls from client/employer plan administrators
- Provides education on S125 products, client policies & procedures, or IRS guidelines & regulations
- Escalates tasks or documentation to other teams within the PIA
- Develops and maintains a basic working knowledge of client products
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions, performs data entry, maintains strong prioritization and organization
- Associate's degree
- Client or customer service experience - 1 year
- Research and problem-solving skills
- Strong computer skills and the ability to multi-task across multiple screens
- Contact center or call center experience
- Employee benefits, health insurance, or claims experience
Paladin Consulting is an EEOC employer.