JOB PROFILE = Account Coordinator - Customer Service Representative

Do you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics could be the fit for you. We are a locally owned marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client first staff today. 

Responsibilities:

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• Act as a primary contact for clients
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• Assist with the development and maintenance of client relationships
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• Consult and be a resource for clients during the purchasing process
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• Be knowledgeable of all products and services offered
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• Have a full understanding of pricing and be able to create and follow up on estimates 
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• Communicate with production team and customers on a regular basis
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• Review client files to ensure production quality and accuracy
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• Acquire a strong knowledge of the products and services offered
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• Be highly responsive to customer inquiries
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• Acquire new clients through cold calling and establishing initial sales contacts
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• Set appointments and/or arrange meetings for the Account Executive
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• Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets
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• Understand and consult with clients on internet and print marketing solutions
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• Strategize with clients by listening, interpreting their needs, and advising on solutions
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• Understand, develop, and interpret metrics for marketing solutions provided to clients
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• Communicate courteously with clients through email, over the phone, and in person
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• Assist clients with the resolution of any problems that may arise
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• Understand and operate majority of equipment used in the center
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Qualifications

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• Excellent written and verbal communication skills
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• Ability to problem solve and be solutions oriented
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• Highly detailed with strong organizational and time management skills
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• Understanding of basic computer software
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• The ability to learn new software quickly
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• Professional customer service demeanor
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• Highly responsive to customer needs
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• Ability to create and maintain customer relationships
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• Ability to coordinate multiple schedules 
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• Understand the basic sales and marketing process preferred
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• High School diploma or GED required
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