TekSynap

Senior NGDE Engineer

TekSynap, Washington

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Responsibilities & Qualifications

RESPONSIBILITIES

TheSeniorNGDE Engineer ?is expected tobe able to:

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Oversee implementation of new capabilities, troubleshoot existing services, andmaintainthe security and operability of production systems.
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Maintain the NGDE thin client back-end infrastructure and provide customer support for thin clients, Distribution Consoles, NGDE profiles, license files,routesand session connections.
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Manage O&M activities to include weekly license file updates, monthly reports on license usage, plan and schedule preventive maintenance, and brief Change Control Board (CCB) asrequiredfor major changes to production environment.
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Coordinate with customers and stakeholders to collect data and conduct analysis of complex system problems and develop, document, and implement solutions.
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Develop andmaintainStandard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KA) for use by customers and helpdesk personnel.
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Oversee knowledge management for team to include seeking out/coordinating new training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable.
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Interface with customer's Engineering team and vendor support as needed for resolution of issues and problems with the design, implementation, or bugs in the environment.
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Establish comprehensive availability andcapacitymanagement solutions using lessons learned
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Manage major projects to include deployment of large volumes of Thin Client systems, upgrade of Distribution Console software, and expansion of capabilities to new enclaves.
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Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AAR)) for root cause analysis, engineering technical assessment and process improvement initiatives.
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Support customer requirements in a 24/7/365 mission environment.
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Update operations and maintenance documentation for 24/7/365 IT Operations Center watch personnel toassistwith troubleshooting and root cause analysis after hours.
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REQUIRED QUALIFICATIONS

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ActiveTop-SecretClearance with a CI Poly
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BS, 10-12 years relevant experience; MS, 8-10 years relevant experience; PhD, 5-7 years relevant experience
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IAT II, RedHat Certified System Administrator (RHCSA)
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RedHat Certified Engineer(RHCE)
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Meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
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Overview

We are seeking a SeniorNGDE Engineerto join our Task Order proposal on the Defense Intelligence Agency's Solutions for the Information Technology Enterprise III (SITE III). The Senior NGDE Engineerwill support operations across multiple geographic locations. The Senior NGDE Engineer provides systems and software operations and maintenance support in a large, multi-enclave enterprise environment.This engineer willmaintainthe Next Generation Desktop Environment (NGDE).They willmaintainthe Distribution Consoles, clusters, and other back-end components for a multi-level thin client solution as well as troubleshoot connectivity for customers from thin clients, through TTC systems, and to multiple disparate enclaves.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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Location:District of Columbia (DC), National Capital Region - United States
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Type of environment: Varies
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Noise level: Low
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Work schedule: "Normal work hours" constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
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Amount of Travel: 20%
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PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheralvision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: U.S. Citizenship

Clearance requirement:TS/SCI, CI Poly

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities.TekSynapdoes not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.

Job Locations US-National Capital Region

ID 2025-7478

Category Systems Administrator/Engineer

Type Regular Full-Time