Patient Service Specialist - Medical Front Office

Overview

Baylor Scott & White Institute for Rehabilitation

McKinney, TX (Lake Forest Ortho)

Patient Service Specialist (PSS)  

 Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour  based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

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• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
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• Paid Time Off (PTO) and Extended Illness Days (EID)
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• A 401(k) retirement plan with company match
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• Short and Long Term Disability
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• Personal and Family Medical Leave
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• PSS Ladder Program
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*Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

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• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
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• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
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• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
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• Collects towards patient responsibility at each visit.
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• Scan and maintain medical documents.
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• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
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• Responds to all request for information from patients, other department and physicians. 
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• Maintains office, orders supplies and manages mail.
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• Willingness to adjust schedule to center needs.
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• Travels Attends all mandatory meetings and in-service education programs.
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• Travels to non-home location center or other site for coverage when necessary.
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Qualifications

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• HS diploma or GED is required
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Preferred Experience

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• Customer service experience
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• Knowledge of insurance verification
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• Healthcare, medical, or dental office administration
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Additional Data

Equal Opportunity Employer including Disabled/Veterans