Patient Service Specialist - Medical Front Office

Overview

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Baylor Scott & White Institute for Rehabilitation

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McKinney, TX (Lake Forest Ortho)

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Patient Service Specialist (PSS)

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Hours: vary between Monday - Friday 7am - 7pm

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Full Time

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Compensation depends upon candidate's years of experience and internal equity.

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This is an entry-level position.

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Starting salary: $18 - $25 per hour based off experience

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Benefits of becoming a Patient Service Specialist with us:

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Westrive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

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  Health, Dental, and Vision insurance; Life insurance; Prescription coverage

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  Paid Time Off (PTO) and Extended Illness Days (EID)

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  A 401(k) retirement plan with company match

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  Short and Long Term Disability

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  Personal and Family Medical Leave

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  PSS Ladder Program

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*Eligibility and effective dates vary

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Responsibilities

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Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

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  Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.

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  Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.

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  Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.

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  Collects towards patient responsibility at each visit.

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  Scan and maintain medical documents.

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  Reconciles and posts charges daily and other reporting to ensure clean claim processing.

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  Responds to all request for information from patients, other department and physicians.

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  Maintains office, orders supplies and manages mail.

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  Willingness to adjust schedule to center needs.

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  Travels Attends all mandatory meetings and in-service education programs.

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  Travels to non-home location center or other site for coverage when necessary.

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Qualifications

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• HS diploma or GED is required
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Preferred Experience

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  Customer service experience

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  Knowledge of insurance verification

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  Healthcare, medical, or dental office administration

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Additional Data

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Equal Opportunity Employer including Disabled/Veterans

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Job ID 336849

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Experience (Years) 1

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Category Administrative - Administrative Services

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Street Address 5220 W University Drive, Suite 310