Call Center Representatives (Temp-to-Hire)

We are seeking 5 motivated and dependable Call Center Representatives to join our team as part of a recent acquisition. This temp-to-hire opportunity offers long-term career potential, competitive pay, and a hybrid work schedule. We're hiring for:

• 2 Bilingual (Spanish-English) representatives
  
• 3 Non-Bilingual representatives
  

This role is ideal for candidates passionate about customer service and looking to grow within a supportive, team-oriented environment.
Locations: Hybrid - Katy, TX 77449 or Pinehurst, TX 77362
Hybrid Schedule:

• Remote: Mondays & Fridays ( strong home Wi-Fi required; equipment provided )
  
• On-Site: Tuesdays-Thursdays at Katy, TX office (or Pinehurst /Magnolia office depending on space)
  

Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Employment Type: Full-Time | Temp-to-Hire
Pay Rate: $19.57/hr + potential overtime during peak periods/month-end
Industry: Utility Services / Customer Service
What You'll Do

• Handle high-volume inbound/outbound customer calls
  
• Resolve billing questions, account issues, and general utility inquiries
  
• Document interactions and update customer records
  
• Address escalated concerns with professionalism and empathy
  
• Use internal systems to resolve and escalate service issues when needed
  
• Meet quality and performance standards
  

What We're Looking For
Bilingual Positions (2 roles):

• Fluent in Spanish and English (language assessment required)
  
• 2-3 years of customer service experience (call center or utilities preferred)
  
• Excellent verbal and written communication skills in both languages
  

Non-Bilingual Positions (3 roles):

• Proficient in English
  
• 2-3 years of customer service experience
  
• Strong communication and interpersonal skills
  

For All Candidates:

• Fast learner with the ability to navigate multiple software platforms
  
• Proficient in Microsoft Word, Excel, and Outlook
  
• Detail-oriented and able to multitask in a fast-paced environment
  
• Must have reliable transportation for in-office days
  
• Willing to work occasional overtime (especially at month-end)
  
• Depending on space, candidates might need to report to the Pinehurst/ Magnolia, TX (77362)
  

Ready to Launch Your Career in Utilities?
Apply now and secure your place in a stable, long-term opportunity with a growing company!
Pay Details: $19.00 to $19.57 per hour
Search managed by: Laarnie Thompson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance