Customer Service Manager

Benefits:

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Competitive salary

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Dental insurance

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Free food & snacks

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Health insurance

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Opportunity for advancement

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Paid time off

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Training & development

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Vision insurance

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Benefits/Perks

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Competitive Compensation

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Paid Time Off

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Career Growth Opportunities

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Job Summary

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We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure.

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Responsibilities

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Receive a high volume of inbound calls, emails, and texts

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Monitor Social Media Accounts

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Identify the reason for the customer’s call, collect relevant information, and provide solutions

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Use best practices in customer service techniques to develop rapport and build relationships with customers

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Document all customer interactions

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Attend trainings to maintain up-to-date skills and knowledge

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Prioritize calls according to the level of urgency

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Transmit information to the appropriate person or department

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Direct response units to appropriate location

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Monitor status of the response team

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Qualifications

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College Degree

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Previous experience as a Customer Service Representative or in a similar role is preferred

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Computer savvy and familiar with customer management software

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Excellent verbal and written communication skills

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Understanding of active listening techniques

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Ability to work well under pressure

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Highly organized with the ability to multitask and prioritize projects

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Problem solver

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Excellent typing and data entry skills

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Ability to work in our office M-F 8am-5pm (this is not a remote position)