Service coordinator

Automatic and Commercial Door company seeking a Service coordinator to join our team! Individual will be responsible for assisting service manager with overseeing and managing all service requests from customers.

Responsibilities:

Accept, dispatch, and monitor incoming service calls .

Telephone answering

Parts tracking

Track calls and update customers on call progress frequently

Establish and build relationships with customers

Establish and build relationships with vendors and subcontractors

Assist with managing field operations with service techs

Inventory tracking

Schedule follow up calls for work satisfaction with customers

​Qualifications:

Previous experience in service, dispatch, sales, customer service, or other related fields

Familiarity with CRM platforms

Ability to build rapport with clients

Strong negotiation skills

Strong communication skills

Deadline and detail-oriented

Familiarity with Quickbooks

Great Multitasker