Michael Page
- Join a Legal Tech Innovator on a Mission to Eliminate Busywork
- Remote working environment | Opportunity to join a fast growing industry leader
About Our ClientOur client is a fast-growing legal technology company focused on transforming how litigators approach routine drafting tasks. Co-founded by a senior litigation attorney and a veteran software engineer from one of the world's top eDiscovery platforms, this company blends deep industry knowledge with cutting-edge design and engineering. Their product is tailored to align seamlessly with the workflows litigators already use-no steep learning curves, just time saved.
With a mission to eliminate tedious, repetitive legal tasks, the company empowers attorneys and support staff to spend more time on strategy and high-impact work. In doing so, they help law firms recruit and retain talent, reduce costs for clients, and elevate the quality of legal documents.
Job Description
Key Responsibilities:
Client Onboarding and Training
- Guide new clients through a smooth and efficient onboarding process.
- Deliver engaging training sessions to ensure users are confident using the platform.
- Act as a trusted advisor by sharing product best practices and use cases tailored to client needs.
- Serve as the primary point of contact for day-to-day client support, addressing inquiries with professionalism and urgency.
- Collaborate cross-functionally with the technical team to troubleshoot product issues and ensure timely resolution.
- Track and escalate client concerns as needed while maintaining clear communication throughout the process.
- Build strong, long-term relationships with clients to understand their goals and ensure satisfaction.
- Conduct proactive outreach to key accounts, including outbound check-ins and usage reviews.
- Take initiative to improve the client experience beyond reactive support-identify trends, gather feedback, and champion improvements internally.
- This role will start as an individual contributor with the potential to grow into a leadership position managing future Customer Success hires.
- Monitor client engagement and identify opportunities to increase adoption.
- Collaborate with the Sales and Product teams to identify and act on upsell opportunities.
- Contribute to strategies that reduce churn and improve long-term retention.
The Successful Applicant
Requirements:
- 3+ years in Customer Success, Account Management, Client Services or related roles.
- Experience working in a SaaS, legal tech, or B2B software environment is highly preferred.
- Strong communication skills, both written and verbal, with the ability to manage client expectations and explain technical concepts clearly.
- Self-starter with a proactive mindset-comfortable managing day-to-day support needs while driving broader relationship-building initiatives.
- Excited by the opportunity to build and grow a Customer Success function in a scaling startup environment.
- Bonus: Experience making outbound client calls, leading training sessions, or mentoring team members.
Benefits:
- Remote
- Generous benefits
- Base salary
- Potential Profit Sharing
- Join an innovative industry leading company with high growth potential
Contact
Erin Mundy
Quote job ref
JN-072025-6784237