Front Desk Agent

Position Overview:
As a Front Desk Agent, you’ll be the first impression for every guest walking through our doors. This role is perfect for someone who thrives on providing outstanding customer service and creating a warm, seamless experience from check-in to check-out. You’ll manage reservations, assist with guest needs, and help ensure our front desk runs smoothly and professionally.

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What You'll Do:

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• Greet guests with warmth and professionalism, ensuring a smooth check-in and check-out process
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• Provide detailed information about room availability, rates, amenities, and hotel services
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• Handle new reservations, modifications, and cancellations in our property management system (PMS)
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• Respond to guest inquiries and concerns with a helpful, solution-focused approach
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• Maintain a clean, organized, and professional front desk and lobby environment
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• Process payments, post charges, and accurately manage daily financial transactions
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• Communicate with housekeeping and maintenance teams to ensure timely room readiness and guest satisfaction
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• Recommend room upgrades or amenities when appropriate to enhance the guest experience
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• Monitor lobby activity and uphold safety and security protocols
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• Stay informed on all hotel policies, procedures, and offerings
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• Record and report guest feedback or issues to management as needed
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• Complete end-of-shift tasks such as balancing the cash drawer and preparing shift reports
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What We’re Looking For:

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• High school diploma or equivalent required; hospitality or customer-facing experience strongly preferred
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• Friendly, professional communication skills with a genuine passion for guest service
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• Ability to stay composed under pressure and handle multiple tasks with attention to detail
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• Basic computer skills; experience with PMS platforms like Stayntouch or Roommaster is a plus
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• Dependable, punctual, and well-groomed with a team-first attitude
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• Willingness to work a flexible schedule, including weekends and holidays
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Benefits:

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• Medical and Dental Insurance
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• PTO
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• Competitive Pay
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• 401(k) Retirement Savings Plan
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• Life Insurance
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• Disability Insurance
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• Hotel Room Discounts
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• Ongoing Training and Career Development
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nnnnAbout Us:  At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!n nWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.