Patient Service Coordinator Ambulatory I - FOH, Radiology

SUMMARY We are currently seeking a PSC Ambulatory I-FOH to join our Radiology team. This full-time role will primarily work on-site (Days, M - F).

*Purpose of this Position:*The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES

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• Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
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• Provides navigation assistance to all patients and guests
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• Utilizes the electronic health record accurately and efficiently to perform the following functions: o Patient Check-in o Point of Service Collections (Co-payments, Self-pay, and outstanding balances) o Registration o Patient Check-out (Schedule following the standard processes) o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
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• Ensures personal workspace and patient waiting areas are neat and sanitized.
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• Responsible for handling patient financial transactions o Cash Box o Cash Collections o Credit/Debit card transactions o Daily reconciliation
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• Promotes the organization and assists in maintaining clinic efficiency
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• Check-out patients
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• Provide scheduling support for contracted providers and specialty departments
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• Provide support for providers with requests and urgent needs
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• Manages special patient needs upon request
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• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
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• Receives and creates encounters for medical forms and delivers them to the clinical team
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• Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
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• Perform other duties as assigned
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QUALIFICATIONS
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• High School Diploma or equivalent
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• At least one year of experience in related field and/or six months of Front of House experience
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• One year of customer service experience
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/Preferred Qualifications: /

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• Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
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• Ability to work in a fast-paced, continually changing environment
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• Ability to respond appropriately to shifting priorities
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• Ability to prioritize work assignments
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• Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
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• Demonstrates knowledge and understanding of organizational policies and procedures
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• Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
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• Ability to work independently and in a team setting
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/Knowledge/ Skills/ Abilities:/

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• 6 months of previous HHS experience
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• Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
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• Certification from o HFMA OR o NAHAM OR o HBI Patient Access Certification
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• Experience with Electronic Health Records (EHR) – Epic experience preferred
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• Understanding of medical terminology
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• Experience with different payers/insurance requirements
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• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
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Title: Patient Service Coordinator Ambulatory I - FOH, Radiology

Location: MN-Minneapolis-Downtown Campus

Requisition ID: 250502