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Inside Source

Sales Coordinator

Inside Source, Seattle

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This position is open at Workpointe, An Insidesource Company. Read more about the Insidesource / Workpointe merger here!
Workpointe DEI Statement
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.
Job Summary
The Sales Coordinator provides high-level support to customers and the internal sales organization for preparation, processing, and coordination of customer orders. They achieve superior technical skills and understanding of the pre-order and order fulfillment process, and practice strong communication skills both internally and externally. They possess the desire to achieve a high level of professionalism through continuous improvement processes and practices.
Essential Duties and Responsibilities:

  • Maintain Operating procedures and best practices as established by dealer.
  • Help to establish, develop, and maintain the desired levels of customer satisfaction for each account and project.
  • Serve as point of contact and communication with the customer on designated projects.
  • Prepare vendor quotes at request of Salesperson.
  • Conduct sales calls with or without Sales Representative, as needed.
  • Process complete and accurate orders and track acknowledgements.
  • Utilize all order management reports to track orders.
  • Publish status reports for review by the sales team and customer.
  • Participate in regular team meetings, take notes, and update all parties on the status of projects and activities.
  • Coordinate the production of installation drawings with the Designer/Architect and customer to ensure functionality of product as well as accuracy of specifications.
  • Coordinate requests for delivery, service, and installation with Operations personnel or outside contractors.
  • Perform site visits as necessary.
  • Be familiar with all contract agreements between the customer and Workpointe.
  • Ensure that all punch list items have been resolved and orders closed out for invoicing in a timely fashion, including warranty items.
  • Identify and enlist resources necessary to effectively service the customer.
  • Maintain accurate and standardized order records.
  • Lead special projects.
  • Assist in Worksheet/2020 for Sales Team.
  • Regularly participate in training on products and trends.
Supervisory Responsibilities
  • None
Skills, Knowledge, Experience Required
  • Customer Service work experience - preferred.
  • Experience with dealership business systems- preferred.
  • Furniture industry experience - preferred.
  • Proficiency in Microsoft Office software (Excel, Word, Outlook, etc.).
  • Proficiency in CAP 2020 and Trello, or willingness to learn quickly.
  • Ability to learn and apply technical skills in dealership business system.
  • Understanding of the complexities and sophistication required to thrive in the dealer environment.
  • Fluid interpersonal skills to interact effectively with a wide range of customers, vendors, personnel, and departments.
  • Ability to see the big picture and integrate into day-to-day tasks and activities.
  • Excellent and effective oral and written communication.
  • Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment.
  • Excellent analytical and problem-solving skills.
  • Strong organizational and administrative skills.
  • Experience in customer service required.
  • Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions, and to providing the highest level of customer satisfaction.