Front Desk Supervisor - Woodbridge VA office

Front Desk Supervisor - Woodbridge VA office - training in La Plata, MD
About the Role:
The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the front office in a healthcare setting. This position is responsible for overseeing the front desk staff, managing guest services, and ensuring that all patient interactions are handled with the utmost professionalism and confidentiality. The supervisor will implement and maintain efficient timekeeping systems and ensure that all front office procedures are followed accurately. By fostering a welcoming environment, the Front Desk Supervisor will enhance patient satisfaction and contribute to the overall success of the healthcare facility. Ultimately, this role is pivotal in creating a positive first impression and ensuring that all administrative tasks are executed seamlessly.
Minimum Qualifications:

• High school diploma or equivalent; additional education in hospitality or healthcare administration is a plus.
• Proven experience in a front desk or guest service role, preferably in a healthcare setting.
• Strong understanding of timekeeping systems and front office operations.

Preferred Qualifications:

• Experience with Opera or similar property management systems.
• Previous supervisory experience in a healthcare or hospitality environment.
• Certification in customer service or hospitality management.

Responsibilities:

• Supervise and train front desk staff to ensure high-quality guest service and adherence to policies.
• Manage the daily operations of the front desk, including scheduling, timekeeping, and room assignments.
• Handle guest inquiries and complaints with professionalism, using sound judgment to resolve issues effectively.
• Maintain confidentiality of patient information and ensure compliance with healthcare regulations.
• Coordinate with other departments to facilitate room service and other guest needs.

Skills:
The required skills are essential for the daily operations of the front desk, where timekeeping systems are utilized to manage staff schedules and ensure efficient service delivery. Proficiency in guest service is critical, as the supervisor will interact with patients and their families, addressing their needs and concerns promptly. Maintaining confidentiality of information is paramount in a healthcare setting, and the supervisor will ensure that all staff adhere to privacy regulations. Problem-solving skills will be employed regularly to identify and resolve any issues that arise, ensuring a smooth experience for guests. Additionally, familiarity with room service processes will enhance the overall guest experience, as the supervisor coordinates with various departments to meet patient needs.