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Position Title: Senior Program Manager, Academic Programs
Reports to: Director of Programs
Department: Programs
Last Revised: March 2025
Salary Range: $67,000 - $74,000
Position Description:
The Senior Program Manager, Academic Programs is responsible for overseeing the execution and planning of academic programs, ensuring high-quality participant experiences and program operations in the organization’s tailored workforce and career readiness programs. Reporting to the Director of Programs, the Senior Program Manager will lead a team of program managers in implementing programs, coordinating logistics, and providing direct support to participants. The Senior Program Manager provides strategic counsel, makes key decisions, and oversees day-to-day program activities, ensuring the steady and continuous adherence of all programs to TWC’s values in a way that enhances participants’ experience, learning, and workforce. The Senior Program Manager will also work closely with internal and external partners to ensure seamless program delivery and continuous improvement.
The Washington Center is a remote/hybrid organization with the majority of employees working on average one day per week in TWC’s Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and departments will require more than one day per week in the office. The individual in this role is expected to reside in the greater Washington, DC metropolitan area.
Essential Functions
listed in order of importance :
JOB FUNCTION
IMPORTANCE (%)
LEADERSHIP & TEAM MANAGEMENT
Manage and support the team of program managers in the successful execution of short-term and semester-long academic programs
Oversee components of in-person and hybrid program delivery.
Contribute to the training and professional development of the program management team
Oversee creation of deliverables and outgoing communication from Academic Program team
Provide mentorship, coaching, and guidance to program managers, allowing team members to fulfill their potential and ensuring alignment with program goals and best practices
Ensure accuracy and adherence to program requirements by program team
Manage fulfillment of contractual obligations with contracted partners.
Oversee and actively manage a caseload of students in the semester-long program as needed
40%
STAKEHOLDER MANAGEMENT
Assist the Director in providing all clients with excellent customer service. Clients may include, but are not limited to federal agencies, travel and housing companies, students, and university/college officials
Plan and lead periodic check-ins with the program manager team and facilitate team and individual meetings
Maintain strong working relationships with external partners, including sites, universities, speakers, and faculty, ensuring a seamless experience for participants
Develop relationships and partnerships with stakeholders to support fellows’ experiences, ensuring they are paired with mentors
In concert with Director, draft quarterly programmatic qualitative/quantitative reports to share with colleagues and select partners in alignment with program goals and outcomes, and TWC’s strategic plan
30%
PROGRAM OPERATIONS OVERSIGHT
Under the Director’s counsel, conduct programs including facilitation of selection process, and professional development workshop series including oversight of travel and logistics
Support the Director of Programs in program evaluations, building lessons-learned and collecting feedback to demonstrate program impact
Support the development, revise, and maintain training/onboarding resources and guides to build consistency and operational effectiveness within and across the programs team
Utilize technological tools to increase efficiency of program execution and provide all program materials and communication to participants
Other duties as assigned
30%
Required Education and Experience
an equivalent combination of education, training, and experience will be considered :
Master’s degree in related field required
Experience working with adult students required
4+years’ related work experience required in educational or workforce readiness program management. Proven experience with session design, facilitation, and/or training
3+ years successful experience leading teams
Education/Qualifications and Experience:
Experience working with student conduct mediation is
Experience working with college students highly
Knowledge, Skills, and Abilities
which are critical to the successful performance of the job. These may be representative but not all inclusive of those commonly associated with the position :
Ability to manage multiple projects and work collaboratively
Excellent client relations skills
Excellent oral and written communication skills
Proven ability to articulate organizational objectives
Organized and detail orientated
Ability to develop systems for tracking information and knowledge
Easily adaptable
Independent judgment and initiative
Supervisory Responsibility
This position will have supervisory responsibilities.
Leadership Competencies
Leads/develops/empowers people, develops relationships, inspires trust
Effectively executes organizational priorities
Analytical Thinking/Problem Solving
Change Management
The Washington Center’s Values
guide our mission work in every regard–internally and externally.
Equity &
Learning
Connection & Collaboration
Integrity
Impact
Equipment Used to Perform the Job
which may be representative but not all inclusive of those commonly associated with this position :
Cloud-based technologies
Standard office equipment including a computer, job-related software
Physical Abilities
are commonly associated with the performance of the functions of this job. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the job's essential functions.
The Washington Center (TWC) is an Equal Opportunity Employer. TWC provides equal employment opportunities without regard to , , , , , , , marital status, veteran status, , genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or limitations will be adhered to by the organization where appropriate.
Position Title: Senior Program Manager, Academic Programs
Reports to: Director of Programs
Department: Programs
Last Revised: March 2025
Salary Range: $67,000 - $74,000
Position Description:
The Senior Program Manager, Academic Programs is responsible for overseeing the execution and planning of academic programs, ensuring high-quality participant experiences and program operations in the organization’s tailored workforce and career readiness programs. Reporting to the Director of Programs, the Senior Program Manager will lead a team of program managers in implementing programs, coordinating logistics, and providing direct support to participants. The Senior Program Manager provides strategic counsel, makes key decisions, and oversees day-to-day program activities, ensuring the steady and continuous adherence of all programs to TWC’s values in a way that enhances participants’ experience, learning, and workforce. The Senior Program Manager will also work closely with internal and external partners to ensure seamless program delivery and continuous improvement.
The Washington Center is a remote/hybrid organization with the majority of employees working on average one day per week in TWC’s Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and departments will require more than one day per week in the office. The individual in this role is expected to reside in the greater Washington, DC metropolitan area.
Essential Functions
listed in order of importance :
JOB FUNCTION
IMPORTANCE (%)
LEADERSHIP & TEAM MANAGEMENT
Manage and support the team of program managers in the successful execution of short-term and semester-long academic programs
Oversee components of in-person and hybrid program delivery.
Contribute to the training and professional development of the program management team
Oversee creation of deliverables and outgoing communication from Academic Program team
Provide mentorship, coaching, and guidance to program managers, allowing team members to fulfill their potential and ensuring alignment with program goals and best practices
Ensure accuracy and adherence to program requirements by program team
Manage fulfillment of contractual obligations with contracted partners.
Oversee and actively manage a caseload of students in the semester-long program as needed
40%
STAKEHOLDER MANAGEMENT
Assist the Director in providing all clients with excellent customer service. Clients may include, but are not limited to federal agencies, travel and housing companies, students, and university/college officials
Plan and lead periodic check-ins with the program manager team and facilitate team and individual meetings
Maintain strong working relationships with external partners, including sites, universities, speakers, and faculty, ensuring a seamless experience for participants
Develop relationships and partnerships with stakeholders to support fellows’ experiences, ensuring they are paired with mentors
In concert with Director, draft quarterly programmatic qualitative/quantitative reports to share with colleagues and select partners in alignment with program goals and outcomes, and TWC’s strategic plan
30%
PROGRAM OPERATIONS OVERSIGHT
Under the Director’s counsel, conduct programs including facilitation of selection process, and professional development workshop series including oversight of travel and logistics
Support the Director of Programs in program evaluations, building lessons-learned and collecting feedback to demonstrate program impact
Support the development, revise, and maintain training/onboarding resources and guides to build consistency and operational effectiveness within and across the programs team
Utilize technological tools to increase efficiency of program execution and provide all program materials and communication to participants
Other duties as assigned
30%
Required Education and Experience
an equivalent combination of education, training, and experience will be considered :
Master’s degree in related field required
Experience working with adult students required
4+years’ related work experience required in educational or workforce readiness program management. Proven experience with session design, facilitation, and/or training
3+ years successful experience leading teams
Education/Qualifications and Experience:
Experience working with student conduct mediation is
Experience working with college students highly
Knowledge, Skills, and Abilities
which are critical to the successful performance of the job. These may be representative but not all inclusive of those commonly associated with the position :
Ability to manage multiple projects and work collaboratively
Excellent client relations skills
Excellent oral and written communication skills
Proven ability to articulate organizational objectives
Organized and detail orientated
Ability to develop systems for tracking information and knowledge
Easily adaptable
Independent judgment and initiative
Supervisory Responsibility
This position will have supervisory responsibilities.
Leadership Competencies
Leads/develops/empowers people, develops relationships, inspires trust
Effectively executes organizational priorities
Analytical Thinking/Problem Solving
Change Management
The Washington Center’s Values
guide our mission work in every regard–internally and externally.
Equity &
Learning
Connection & Collaboration
Integrity
Impact
Equipment Used to Perform the Job
which may be representative but not all inclusive of those commonly associated with this position :
Cloud-based technologies
Standard office equipment including a computer, job-related software
Physical Abilities
are commonly associated with the performance of the functions of this job. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the job's essential functions.
The Washington Center (TWC) is an Equal Opportunity Employer. TWC provides equal employment opportunities without regard to , , , , , , , marital status, veteran status, , genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or limitations will be adhered to by the organization where appropriate.