The Washington Center
Job Description
Job Description
Position Title :
Senior Program Advisor Reports to :
Executive Director of Employer Relations Department :
Employer Relations Salary Range :
$73,000 - $78,000 Position Description : The Senior Program Advisor is a pivotal role within the Employer Relations team at The Washington Center, bridging the responsibilities of career coaching, student advising, and team leadership to ensure excellence in student experiential learning experiences and program outcomes. The position combines the hands-on engagement of a Program Advisor with the strategic oversight as- a team lead. The Senior Program Advisor will supervise and mentor Program Advisors, oversee a portfolio of student participants and collaborate with cross-functional teams to meet enrollment and internship placement goals. This role requires expertise in student advising, employment internship best practices industry insights, and data management, alongside the ability to lead initiatives, manage relationships and drive innovative solutions to enhance the student experience. The Washington Center is a remote / hybrid organization with many employees working on average one day per week in TWC’s Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and departments will require more than one day per week in the office. Further, some programs at TWC do require program staff to work nights and / or weekends. The individual in this role is expected to reside in the greater Washington, DC metropolitan area. Essential Functions : Student Advising and Internship Placement (50%) Serve as a senior advisor, providing advanced career coaching and mentorship to students from all over the nation as well as international participants. Coach and guide students in preparing internship application materials, conducting industry-specific research, and developing professional skills for successful interviews and internship offers. Collaborate with the Employer Relations team to track internship applications, interviews and internship offers, ensuring alignment with participant goals and organizational benchmarks. Act as an escalation point for complex student cases, providing tailored solutions and liaising with internal teams as needed. Team Leadership and Mentorship (25%) Supervise and mentor a small team of Program Advisors, offering guidance on best practices for advising, participant communication, and data management. Conduct regular one-on-one meetings with team members to review progress, address challenges, and foster professional growth. Develop and deliver training sessions for Program Advisors on advising techniques, CRM usage, and program updates. Provide accountability for team performance, ensuring timely and accurate completion of tasks. Strategic Program Development (15%) Contribute to the refinement and enhancement of the pre-arrival process, including the development of materials, resources, and workshops for participants. Partner with the Executive Director and interdepartmental leadership to analyze trends in student development and propose strategies for program improvement. Lead initiatives to enhance cultural competency and inclusion within advising practices. Data and Process Management (10%) Oversee team adherence to CRM protocols, ensuring the accuracy of participant data and milestones. Track and analyze participant outcomes, and weekly team performance metrics generating insights to inform process improvements and strategy development. Provide regular updates to the Executive Director on student progress, team performance, and emerging trends. Required Education and Experience : Bachelor's Degree in Student Affairs, Higher Education Administration, Career Counseling, or a related field. 3+ years of experience in student advising, career services, or program management. 1+ year of staff supervision or team leadership experience. Familiarity with CRM platforms (e.g., Salesforce) and data management best practices. Preferred Qualifications : Master's Degree in Student Affairs, Higher Education Administration, Career Counseling, or a related field. Experience advising diverse populations, including socioeconomically and neurodiverse participants. Knowledge of J-1 / F-1 visa requirements and international student support. Proven ability to design and implement training programs or process improvements. Technical acuity with platforms such as career services management systems, resume review software, learning management systems, and CRMs, including Salesforce and Symplicity. Knowledge, Skills, and Abilities : Strong knowledge of career services, advising techniques, and workforce readiness trends. Exceptional leadership and interpersonal skills, with the ability to inspire and empower team members. Analytical mindset with the ability to interpret data and apply insights to strategy. The Washington Center’s Values guide our mission work in every regard–internally and externally. Equity & Inclusion Learning Connection & Collaboration Integrity Impact Physical Abilities are commonly associated with the performance of the functions of this job. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the job's essential functions. The Washington Center (TWC) is an Equal Opportunity Employer. TWC provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.
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Senior Program Advisor Reports to :
Executive Director of Employer Relations Department :
Employer Relations Salary Range :
$73,000 - $78,000 Position Description : The Senior Program Advisor is a pivotal role within the Employer Relations team at The Washington Center, bridging the responsibilities of career coaching, student advising, and team leadership to ensure excellence in student experiential learning experiences and program outcomes. The position combines the hands-on engagement of a Program Advisor with the strategic oversight as- a team lead. The Senior Program Advisor will supervise and mentor Program Advisors, oversee a portfolio of student participants and collaborate with cross-functional teams to meet enrollment and internship placement goals. This role requires expertise in student advising, employment internship best practices industry insights, and data management, alongside the ability to lead initiatives, manage relationships and drive innovative solutions to enhance the student experience. The Washington Center is a remote / hybrid organization with many employees working on average one day per week in TWC’s Residential and Academic Facility, conveniently located near Union Station and public transportation in the NoMa neighborhood of Washington, DC. Given our organizational mission focus on skills, workforce development and collaboration, there are times where cross-collaboration among teams and departments will require more than one day per week in the office. Further, some programs at TWC do require program staff to work nights and / or weekends. The individual in this role is expected to reside in the greater Washington, DC metropolitan area. Essential Functions : Student Advising and Internship Placement (50%) Serve as a senior advisor, providing advanced career coaching and mentorship to students from all over the nation as well as international participants. Coach and guide students in preparing internship application materials, conducting industry-specific research, and developing professional skills for successful interviews and internship offers. Collaborate with the Employer Relations team to track internship applications, interviews and internship offers, ensuring alignment with participant goals and organizational benchmarks. Act as an escalation point for complex student cases, providing tailored solutions and liaising with internal teams as needed. Team Leadership and Mentorship (25%) Supervise and mentor a small team of Program Advisors, offering guidance on best practices for advising, participant communication, and data management. Conduct regular one-on-one meetings with team members to review progress, address challenges, and foster professional growth. Develop and deliver training sessions for Program Advisors on advising techniques, CRM usage, and program updates. Provide accountability for team performance, ensuring timely and accurate completion of tasks. Strategic Program Development (15%) Contribute to the refinement and enhancement of the pre-arrival process, including the development of materials, resources, and workshops for participants. Partner with the Executive Director and interdepartmental leadership to analyze trends in student development and propose strategies for program improvement. Lead initiatives to enhance cultural competency and inclusion within advising practices. Data and Process Management (10%) Oversee team adherence to CRM protocols, ensuring the accuracy of participant data and milestones. Track and analyze participant outcomes, and weekly team performance metrics generating insights to inform process improvements and strategy development. Provide regular updates to the Executive Director on student progress, team performance, and emerging trends. Required Education and Experience : Bachelor's Degree in Student Affairs, Higher Education Administration, Career Counseling, or a related field. 3+ years of experience in student advising, career services, or program management. 1+ year of staff supervision or team leadership experience. Familiarity with CRM platforms (e.g., Salesforce) and data management best practices. Preferred Qualifications : Master's Degree in Student Affairs, Higher Education Administration, Career Counseling, or a related field. Experience advising diverse populations, including socioeconomically and neurodiverse participants. Knowledge of J-1 / F-1 visa requirements and international student support. Proven ability to design and implement training programs or process improvements. Technical acuity with platforms such as career services management systems, resume review software, learning management systems, and CRMs, including Salesforce and Symplicity. Knowledge, Skills, and Abilities : Strong knowledge of career services, advising techniques, and workforce readiness trends. Exceptional leadership and interpersonal skills, with the ability to inspire and empower team members. Analytical mindset with the ability to interpret data and apply insights to strategy. The Washington Center’s Values guide our mission work in every regard–internally and externally. Equity & Inclusion Learning Connection & Collaboration Integrity Impact Physical Abilities are commonly associated with the performance of the functions of this job. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this job. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the job's essential functions. The Washington Center (TWC) is an Equal Opportunity Employer. TWC provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the organization where appropriate.
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