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The role of Service Desk Technician L3 is 5 days a week on site and involves providing advanced technical support and ensuring efficient resolution of IT issues within the technology department. This position requires a strong understanding of IT systems and the ability to provide solutions effectively in a public sector environment.\n\nClient Details\n\nThis organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.\n\nDescription\n\nProvide advanced technical support for IT systems and applications, ensuring timely resolutions.\nMonitor and manage service desk tickets, escalating when necessary.\nIdentify and implement solutions to recurring technical issues.\nCollaborate with other departments to address IT-related needs and projects.\nMaintain and update IT documentation, ensuring accuracy and accessibility.\nAssist with the deployment and configuration of hardware and software.\nSupport the team in delivering excellent customer service to end-users.\nEnsure compliance with IT policies and procedures within the public sector framework.Profile\n\nA successful Service Desk Technician L3 should have:\n\nProven expertise in troubleshooting and resolving complex IT issues.\nExperience with service desk ticketing systems and ITIL best practices.\nKnowledge of hardware and software deployment processes.\nStrong analytical and problem-solving skills.\nFamiliarity with working in a public sector technology environment.\nRelevant IT certifications or equivalent technical qualifications.\nAbility to work efficiently in a team-focused setting.Job Offer\n\nCompetitive salary range of £29,000 to £35,000 per annum.\nAccess to the Local Government Pension (LGP) scheme.\nPermanent position based in Quedgeley.\nOpportunities for professional development within the public sector.\nSupportive and collaborative team environment.\nMV Clearance required (8-12 week duration)If you're ready to bring your technical expertise to a rewarding role in the public sector, apply today
The role of Service Desk Technician L3 is 5 days a week on site and involves providing advanced technical support and ensuring efficient resolution of IT issues within the technology department. This position requires a strong understanding of IT systems and the ability to provide solutions effectively in a public sector environment.\n\nClient Details\n\nThis organisation operates within the public sector and is committed to delivering exceptional service through its technology department. Based in Quedgeley, it is a mid-large sized entity focused on maintaining reliable IT systems to support its operations.\n\nDescription\n\nProvide advanced technical support for IT systems and applications, ensuring timely resolutions.\nMonitor and manage service desk tickets, escalating when necessary.\nIdentify and implement solutions to recurring technical issues.\nCollaborate with other departments to address IT-related needs and projects.\nMaintain and update IT documentation, ensuring accuracy and accessibility.\nAssist with the deployment and configuration of hardware and software.\nSupport the team in delivering excellent customer service to end-users.\nEnsure compliance with IT policies and procedures within the public sector framework.Profile\n\nA successful Service Desk Technician L3 should have:\n\nProven expertise in troubleshooting and resolving complex IT issues.\nExperience with service desk ticketing systems and ITIL best practices.\nKnowledge of hardware and software deployment processes.\nStrong analytical and problem-solving skills.\nFamiliarity with working in a public sector technology environment.\nRelevant IT certifications or equivalent technical qualifications.\nAbility to work efficiently in a team-focused setting.Job Offer\n\nCompetitive salary range of £29,000 to £35,000 per annum.\nAccess to the Local Government Pension (LGP) scheme.\nPermanent position based in Quedgeley.\nOpportunities for professional development within the public sector.\nSupportive and collaborative team environment.\nMV Clearance required (8-12 week duration)If you're ready to bring your technical expertise to a rewarding role in the public sector, apply today