New Charter Technologies LLC
We are seeking a proactive and detail-oriented Technical Account / Alignment Manager (TAM) to join our team and serve as a key advocate for IT standardization and best practices across client environments. In this strategic role, you'll act as both a technical leader and a trusted advisor, working closely with clients and internal teams to ensure technology environments are secure, optimized, and aligned with industry standards.
In this role, you will:
Build and maintain an in-depth technical understanding of client infrastructures, applications, and security frameworks. Conduct proactive technology alignment visits (on-site and remote) to assess compliance with best practices and internal standards. Identify technical risks and bottlenecks before they become reactive issues, driving proactive resolutions and reducing service ticket volumes. Serve as the technical eyes and ears for the vCIO, delivering regular updates and recommendations based on your frontline insights. Collaborate with the vCIO to develop and support long-term strategic technology roadmaps that align with business goals. Lead standardization efforts by participating in the development and maintenance of a comprehensive standards library. Perform in-depth technical assessments and audits, offering actionable insights to enhance reliability, scalability, and performance. Provide guidance and support to service teams, ensuring seamless handoffs and operational consistency. Preferred Skills & Qualifications:
3+ years in a technical consulting, network administration, or systems engineering role, preferably in a Managed Services Provider (MSP) environment. Strong knowledge of Windows Server, Microsoft 365, Active Directory, firewalls, networking, backups, and endpoint security solutions. Excellent client-facing communication and interpersonal skills; ability to translate technical information into business context. Passion for documentation, process improvement, and driving operational excellence through standards. Familiarity with ITIL principles and strategic IT planning is a plus. Ability to manage multiple clients and shifting priorities with a high degree of professionalism.
Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine?
We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
In this role, you will:
Build and maintain an in-depth technical understanding of client infrastructures, applications, and security frameworks. Conduct proactive technology alignment visits (on-site and remote) to assess compliance with best practices and internal standards. Identify technical risks and bottlenecks before they become reactive issues, driving proactive resolutions and reducing service ticket volumes. Serve as the technical eyes and ears for the vCIO, delivering regular updates and recommendations based on your frontline insights. Collaborate with the vCIO to develop and support long-term strategic technology roadmaps that align with business goals. Lead standardization efforts by participating in the development and maintenance of a comprehensive standards library. Perform in-depth technical assessments and audits, offering actionable insights to enhance reliability, scalability, and performance. Provide guidance and support to service teams, ensuring seamless handoffs and operational consistency. Preferred Skills & Qualifications:
3+ years in a technical consulting, network administration, or systems engineering role, preferably in a Managed Services Provider (MSP) environment. Strong knowledge of Windows Server, Microsoft 365, Active Directory, firewalls, networking, backups, and endpoint security solutions. Excellent client-facing communication and interpersonal skills; ability to translate technical information into business context. Passion for documentation, process improvement, and driving operational excellence through standards. Familiarity with ITIL principles and strategic IT planning is a plus. Ability to manage multiple clients and shifting priorities with a high degree of professionalism.
Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine?
We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.