Arch Amenities Group
Membership Advisor
Arch Amenities Group, the world's leading fitness, spa, and leisure firm, is currently hiring a Membership Advisor at a premiere location in the Chicago Loop. The Membership Advisor is responsible for establishing and maintaining a quality membership base for the facility along with front desk support. The Membership Advisor will earn $22/hour with a guaranteed 40-hour work week. They will have the additional commission earnings opportunity of $25-$40 per membership sale. No monthly commission cap. Responsibilities:
Provide facility tours to prospective members along with sales presentations of membership and ancillary services Handle telephone solicitation, prospecting, and other follow-up Generate membership prospects through referrals, outreach, and tabling Maintain lead pipeline through use of company CRM inclusive of sales pushes and lead follow-ups Completion of new member onboarding including booking of complimentary services and highlighting any promotions and benefits of the club Handle membership additions/cancellations and manage member churn Assist with the development of promotional materials to generate prospects and solicit ancillary services Meet or exceed monthly membership goals while maintaining a customer-focused approach Collaborate with the team to support onsite/offsite events and promotions Keep the reception desk fully appraised of any issues Attend all scheduled training and meetings as required Ensure the desk and surrounding area is safe, clean, and orderly Assist with front desk coverage including occasional open/close as needed Timely and punctual when reporting to work Tactfully able to communicate and enforce rules with members Other duties as assigned Qualifications:
High School diploma or GED Sales experience in a service-oriented industry Effective leadership, promotional, and management skills with a strong work ethic Possess the ability to prospect new members Possess effective verbal/written communication and expression Good listening skills with the ability to show empathy Adaptable and flexible under stressful and/or unusual situations Must exhibit organizational and time management skills Ability to work independently Excellent customer service skills Energetic, enthusiastic, and motivational Professional manner, discretion, and appearance Able to show initiative and make decisions Positive and enthusiastic attitude towards job and facility Must be able to troubleshoot and anticipate problems Consistently exhibit team spirit promoting a productive environment Ability to meet deadlines Ability to stand for long periods Normal work hours: varied to include nights, weekends, and holidays as needed to hit business goals Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.
Arch Amenities Group, the world's leading fitness, spa, and leisure firm, is currently hiring a Membership Advisor at a premiere location in the Chicago Loop. The Membership Advisor is responsible for establishing and maintaining a quality membership base for the facility along with front desk support. The Membership Advisor will earn $22/hour with a guaranteed 40-hour work week. They will have the additional commission earnings opportunity of $25-$40 per membership sale. No monthly commission cap. Responsibilities:
Provide facility tours to prospective members along with sales presentations of membership and ancillary services Handle telephone solicitation, prospecting, and other follow-up Generate membership prospects through referrals, outreach, and tabling Maintain lead pipeline through use of company CRM inclusive of sales pushes and lead follow-ups Completion of new member onboarding including booking of complimentary services and highlighting any promotions and benefits of the club Handle membership additions/cancellations and manage member churn Assist with the development of promotional materials to generate prospects and solicit ancillary services Meet or exceed monthly membership goals while maintaining a customer-focused approach Collaborate with the team to support onsite/offsite events and promotions Keep the reception desk fully appraised of any issues Attend all scheduled training and meetings as required Ensure the desk and surrounding area is safe, clean, and orderly Assist with front desk coverage including occasional open/close as needed Timely and punctual when reporting to work Tactfully able to communicate and enforce rules with members Other duties as assigned Qualifications:
High School diploma or GED Sales experience in a service-oriented industry Effective leadership, promotional, and management skills with a strong work ethic Possess the ability to prospect new members Possess effective verbal/written communication and expression Good listening skills with the ability to show empathy Adaptable and flexible under stressful and/or unusual situations Must exhibit organizational and time management skills Ability to work independently Excellent customer service skills Energetic, enthusiastic, and motivational Professional manner, discretion, and appearance Able to show initiative and make decisions Positive and enthusiastic attitude towards job and facility Must be able to troubleshoot and anticipate problems Consistently exhibit team spirit promoting a productive environment Ability to meet deadlines Ability to stand for long periods Normal work hours: varied to include nights, weekends, and holidays as needed to hit business goals Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.