Four Seasons Hotels
Assistant Director of Residences
Four Seasons Hotel Denver is seeking an Assistant Director of Residences with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazines 100 Best Companies to Work For. The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. Its the Golden Rule
the simple idea that if you treat people well, the way you would like to be treated, they will do the same.
Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts Join our team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. The Four Seasons Hotel Denver is rated AAA 5 Diamond since 2015. We are located in the heart of Denver's theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa. Responsibilities
The Assistant Director of Residences, in coordination with the Residential Leader, directs and supervises the residence operations and provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day to day operations to ensure a smooth running of the house, keeping and filing of records, maintenance of logs related to expenses, supervising all functions of the residences. Maintain daily contact with individual unit owners, respond to their queries and solve any issues arising out of operations. Must be available to work evenings, holidays and weekends as needed. Tasks
Assist in people management eg. hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc. Assist with financial management requirements eg. annual budget, HOA billing process to include sending statements, accepting payment and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy In the absence of the Residential Leader, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events on amenity floor as well as in residences, assist with purchase orders, etc. Assist with new owner orientations to their residence and hotel. Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel departments to ensure residents are welcomed and recognized. Assist the Residential Leader in maintaining the homeowners assets through weekly, monthly walk-throughs as well as overseeing the coordination of the preventative maintenance program Develop profit improvement ideas, policies and procedures and implement them with approval of the Residential Leader Liaise between the Residential Division and the supporting hotel departments to ensure all service requests from private residence homeowners and tenants are completed in a timely manner, to the highest standards of execution. Additional Responsibilities
Lead residential recognition efforts
maintain home owner profiles keeping up to date information readily available, be Elite contact. Meet regularly with hotel/resort leadership team to discuss resident engagement. Coordinates efforts to ensure hotel teams recognize residents. Produce a monthly spend report and share with key hotel personnel to demonstrate incremental spend with respect to residence spending at the hotel. Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, pre-arrival needs, etc. Become familiar with the legal and governance responsibilities of the Property Manager, Property Owners and Operator, and will remedy any conflicts that occur in-keeping with the project governing documents. Skills and Competencies
Fluent in English, written and verbal; local language an asset Post-secondary education or equivalent experience Previous luxury hospitality or residential experience required 3-5 years of experience leading and overseeing a team preferred Strong mathematical, analytical and business acumen skills What to Expect: Salary Range
78k to 85k and Annual Incentive Plan eligible Be part of a cohesive team with opportunities to build a successful career with global potential Medical, dental, and vision insurance Paid Time Off and Holiday pay Discounted RTD Flex Pass for employees 401k participation with a company matching program Complimentary stays at Four Seasons worldwide (subject to availability) Free employee meals prepared by the culinary team Anticipated to hire someone by July 7th, 2025
Four Seasons Hotel Denver is seeking an Assistant Director of Residences with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazines 100 Best Companies to Work For. The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. Its the Golden Rule
the simple idea that if you treat people well, the way you would like to be treated, they will do the same.
Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts Join our team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. The Four Seasons Hotel Denver is rated AAA 5 Diamond since 2015. We are located in the heart of Denver's theatre district offering 239 ultra-spacious guest rooms and suites; 100 private residences; a top rated restaurant, EDGE; and a luxury spa. Responsibilities
The Assistant Director of Residences, in coordination with the Residential Leader, directs and supervises the residence operations and provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day to day operations to ensure a smooth running of the house, keeping and filing of records, maintenance of logs related to expenses, supervising all functions of the residences. Maintain daily contact with individual unit owners, respond to their queries and solve any issues arising out of operations. Must be available to work evenings, holidays and weekends as needed. Tasks
Assist in people management eg. hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc. Assist with financial management requirements eg. annual budget, HOA billing process to include sending statements, accepting payment and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy In the absence of the Residential Leader, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events on amenity floor as well as in residences, assist with purchase orders, etc. Assist with new owner orientations to their residence and hotel. Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel departments to ensure residents are welcomed and recognized. Assist the Residential Leader in maintaining the homeowners assets through weekly, monthly walk-throughs as well as overseeing the coordination of the preventative maintenance program Develop profit improvement ideas, policies and procedures and implement them with approval of the Residential Leader Liaise between the Residential Division and the supporting hotel departments to ensure all service requests from private residence homeowners and tenants are completed in a timely manner, to the highest standards of execution. Additional Responsibilities
Lead residential recognition efforts
maintain home owner profiles keeping up to date information readily available, be Elite contact. Meet regularly with hotel/resort leadership team to discuss resident engagement. Coordinates efforts to ensure hotel teams recognize residents. Produce a monthly spend report and share with key hotel personnel to demonstrate incremental spend with respect to residence spending at the hotel. Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve resident complaints; assist residents in all inquiries in connection with the property services, in-house events, directions, local attractions, pre-arrival needs, etc. Become familiar with the legal and governance responsibilities of the Property Manager, Property Owners and Operator, and will remedy any conflicts that occur in-keeping with the project governing documents. Skills and Competencies
Fluent in English, written and verbal; local language an asset Post-secondary education or equivalent experience Previous luxury hospitality or residential experience required 3-5 years of experience leading and overseeing a team preferred Strong mathematical, analytical and business acumen skills What to Expect: Salary Range
78k to 85k and Annual Incentive Plan eligible Be part of a cohesive team with opportunities to build a successful career with global potential Medical, dental, and vision insurance Paid Time Off and Holiday pay Discounted RTD Flex Pass for employees 401k participation with a company matching program Complimentary stays at Four Seasons worldwide (subject to availability) Free employee meals prepared by the culinary team Anticipated to hire someone by July 7th, 2025