Four Seasons Hotels
Director of Technology Innovation & Data
Four Seasons Hotels, Denver, Colorado, United States, 80299
Director Of Information Technology
Four Seasons Hotel Denver is seeking an Director of Information Technology with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine's "100 Best Companies to Work For." "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule
the simple idea that if you treat people well, the way you would like to be treated, they will do the same."
Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts Responsibilities
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Provide administration services, to include; contribution to technology capital and operating budgets. Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations. Good knowledge and support for Desktop OS and applications including patches. Provide direct guest support and quality support to function rooms and conference services. Administer Outlook, connection to global VPN and other communication tools. Assist in the process of systems backup and recovery procedures. Assist in management of third party vendors. Provide 24 / 7 support for mission critical systems. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance
wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of staff. Must be able to assist hotel guests with technical requirements and issues. Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Assist in other areas of the accounting office as needed Minimum experience of 2 years in similar position in another Hotel of similar category is required Technical background, MCSE/MCA or strong networking skills Preferred Qualifications and Skills
College degree preferably specializing in Information Technology management or business Previous hospitality IT management experience preferred Good command of the English language Successful candidate must possess legal work authorization in the United States What To Expect
Salary Range
120k to 125k and Annual Incentive Plan eligible Medical, dental, and vision insurance Paid Holidays and Paid Time Off Discounted RTD Flex Pass for employees 401k participation with a company matching program Complimentary stays at Four Seasons worldwide (subject to availability) Access to the Hotel's health club facilities Free employee meals prepared by the culinary team
Four Seasons Hotel Denver is seeking an Director of Information Technology with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine's "100 Best Companies to Work For." "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule
the simple idea that if you treat people well, the way you would like to be treated, they will do the same."
Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts Responsibilities
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Provide administration services, to include; contribution to technology capital and operating budgets. Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting. Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations. Good knowledge and support for Desktop OS and applications including patches. Provide direct guest support and quality support to function rooms and conference services. Administer Outlook, connection to global VPN and other communication tools. Assist in the process of systems backup and recovery procedures. Assist in management of third party vendors. Provide 24 / 7 support for mission critical systems. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance
wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc). Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of staff. Must be able to assist hotel guests with technical requirements and issues. Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement. Assist in other areas of the accounting office as needed Minimum experience of 2 years in similar position in another Hotel of similar category is required Technical background, MCSE/MCA or strong networking skills Preferred Qualifications and Skills
College degree preferably specializing in Information Technology management or business Previous hospitality IT management experience preferred Good command of the English language Successful candidate must possess legal work authorization in the United States What To Expect
Salary Range
120k to 125k and Annual Incentive Plan eligible Medical, dental, and vision insurance Paid Holidays and Paid Time Off Discounted RTD Flex Pass for employees 401k participation with a company matching program Complimentary stays at Four Seasons worldwide (subject to availability) Access to the Hotel's health club facilities Free employee meals prepared by the culinary team