Four Seasons Hotels
Residence Club Supervisor
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape. The Residence Club at Four Seasons Resort Scottsdale is seeking a Residence Club Supervisor to deliver exceptional service to our Residence Club owners and guests. This leadership role is responsible for supervising the performance of all front-line employees during their shifts, supporting the Residence Club Assistant Managers, and acting as the Manager on Duty. As a Residence Club Supervisor, you will be trained and developed to support additional areas of Residence Club operations, including Owner Services. This role ensures a seamless and elevated experience for owners and guests from arrival through departure. The position reports directly to the Residence Club Assistant Managers and may also support other Residence Club leaders depending on daily operational needs. Job duties include, but are not limited to: Assist the RC Front Desk Assistant Managers and MOD with day-to-day operational needs. Assist the Residence Club leadership team with day-to-day performance management and coaching of Front Desk and Guest Services employees. Assist RC Front Desk Assistant Managers with Guest Experience (glitch) and Engineering Work Order Follow Up. Assist and guide Residence Club Front Office employees in understanding and applying Four Seasons Core and Culture Standards. Supervise Guest Services operations on-site in support of the Residence Club Front Desk Assistant Managers. Support and work closely with the Owner Services, Ocotillo Grill, and RC Housekeeping operations. Assist the Residence Club Front Desk Assistant Managers and Manager on Duty with reporting and maintaining necessary supplies to meet par inventory levels. Work closely with departmental learning coaches and participate in training programs. Act as MOD and supervise Front Desk operation in the absence of management, with the support of RC senior leaders on site. Support seamless operation of Owner Services by stepping in during team member absences. Review opera reservations, identify potential challenges, and communicate. Gain exposure to hiring and disciplinary procedures by supporting recruitment efforts and learning documentation protocols. What you bring: Flexible schedule availability to work weekends and holidays. A minimum of 1 year of previous 5-star resort/hotel experience. Knowledge of or ability to use computer equipment or software related to hospitality and business administration is required. Previous experience in a leadership role, residential property operations, or front desk/guest services (including use of Opera, HOTSOS, Microsoft applications, and BirchStreet) is a plus. Ability to write and speak English in a clear manner. Additional language skills are a plus. What we offer: Competitive Salary, wages, and a comprehensive benefits package, including medical and 401k. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. And so much more! Schedule & Hours: Full-time Position 8 to 9-hour shift, with occasional overtime based on business demands Shift starts at 6:30am, 7am, 11am, 1:30pm, or 2pm. No overnight. Exercise predictive scheduling Visa Requirements: US work authorization is required, and no visa sponsorship is available for this position. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape. The Residence Club at Four Seasons Resort Scottsdale is seeking a Residence Club Supervisor to deliver exceptional service to our Residence Club owners and guests. This leadership role is responsible for supervising the performance of all front-line employees during their shifts, supporting the Residence Club Assistant Managers, and acting as the Manager on Duty. As a Residence Club Supervisor, you will be trained and developed to support additional areas of Residence Club operations, including Owner Services. This role ensures a seamless and elevated experience for owners and guests from arrival through departure. The position reports directly to the Residence Club Assistant Managers and may also support other Residence Club leaders depending on daily operational needs. Job duties include, but are not limited to: Assist the RC Front Desk Assistant Managers and MOD with day-to-day operational needs. Assist the Residence Club leadership team with day-to-day performance management and coaching of Front Desk and Guest Services employees. Assist RC Front Desk Assistant Managers with Guest Experience (glitch) and Engineering Work Order Follow Up. Assist and guide Residence Club Front Office employees in understanding and applying Four Seasons Core and Culture Standards. Supervise Guest Services operations on-site in support of the Residence Club Front Desk Assistant Managers. Support and work closely with the Owner Services, Ocotillo Grill, and RC Housekeeping operations. Assist the Residence Club Front Desk Assistant Managers and Manager on Duty with reporting and maintaining necessary supplies to meet par inventory levels. Work closely with departmental learning coaches and participate in training programs. Act as MOD and supervise Front Desk operation in the absence of management, with the support of RC senior leaders on site. Support seamless operation of Owner Services by stepping in during team member absences. Review opera reservations, identify potential challenges, and communicate. Gain exposure to hiring and disciplinary procedures by supporting recruitment efforts and learning documentation protocols. What you bring: Flexible schedule availability to work weekends and holidays. A minimum of 1 year of previous 5-star resort/hotel experience. Knowledge of or ability to use computer equipment or software related to hospitality and business administration is required. Previous experience in a leadership role, residential property operations, or front desk/guest services (including use of Opera, HOTSOS, Microsoft applications, and BirchStreet) is a plus. Ability to write and speak English in a clear manner. Additional language skills are a plus. What we offer: Competitive Salary, wages, and a comprehensive benefits package, including medical and 401k. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. And so much more! Schedule & Hours: Full-time Position 8 to 9-hour shift, with occasional overtime based on business demands Shift starts at 6:30am, 7am, 11am, 1:30pm, or 2pm. No overnight. Exercise predictive scheduling Visa Requirements: US work authorization is required, and no visa sponsorship is available for this position. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.