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SteadyCloud.io

Information Technology Support Specialist

SteadyCloud.io, St Louis, Missouri, United States

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Direct message the job poster from SteadyCloud.io Startup IT Engineer | Building Scalable Infra, IAM & Security from Day 0 | Co-Founder @ SteadyCloud.io

Location : Remote or Hybrid (U.S.-based preferred) Commitment : Part-Time (~1015 hours/week) Start : As soon as possible Were looking for a

trustworthy, detail-oriented IT Support Specialist

to join our team as our

first IT hire . This is an exciting opportunity to help lay the foundation for secure and scalable internal IT practices across our growing team. Youll handle Tier 1 support requests and play a key role in managing systems across

macOS, Windows, Kandji, and Okta , while also contributing to automation and security workflows.

? Part-Time IT Support Specialist (Founding IT Hire) Location : Remote or Hybrid (U.S.-based preferred) Commitment : Part-Time (~1015 hours/week) Start : As soon as possible Were looking for a

trustworthy, detail-oriented IT Support Specialist

to join our team as our

first IT hire . This is an exciting opportunity to help lay the foundation for secure and scalable internal IT practices across our growing team. Youll handle Tier 1 support requests and play a key role in managing systems across

macOS, Windows, Kandji, and Okta , while also contributing to automation and security workflows. What Youll Do

Tier 1 IT Support

Respond to and triage support tickets across

Slack ,

email , or

ticketing systems Troubleshoot common issues on

macOS and Windows endpoints Assist with device setup, user onboarding, and account provisioning macOS / Kandji Support

Manage and maintain

Kandji MDM

for macOS devices Assist with device enrollments, profiles, compliance alerts Create and maintain

custom Bash scripts

for automated workflows ???? Windows Support

Assist with Windows system configuration and login issues Troubleshoot network access, printer issues, and security updates Support occasional application or domain-level access issues Okta Identity & Access

Provision and deprovision users via

Okta Help manage Okta groups, SSO access, and basic policy troubleshooting Assist with onboarding requests, MFA resets, and user access reviews Endpoint Detection & Response (EDR)

Monitor alerts and support endpoint remediation (CrowdStrike, SentinelOne, etc.) Assist with threat triage or policy enforcement under guidance Coordinate device isolation or offboarding if needed Bonus Points For

Experience with scripting in

Bash or zsh , especially for Kandji or MDM automation Understanding of

Zero Trust principles , device posture, or conditional access Familiarity with

Slack-based support

or lightweight ticketing systems Terraform Why This Role Is Exciting

This is our

first IT hire

youll help define best practices and influence how we scale Youll work closely with a small, high-trust team where your voice matters Flexible part-time schedule with autonomy and visibility Who You Are

Reliable, trustworthy, and security-conscious Curious and proactive in solving problems Comfortable documenting repeatable tasks and simplifying complex systems Able to work independently and communicate clearly Seniority level

Seniority level

Entry level Employment type

Employment type

Part-time Job function

Job function

Information Technology Industries

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