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Help Desk Manager
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Help Desk Manager
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Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Description
We are looking for an experienced Help Desk Manager to oversee the daily operations of end-user computing devices and peripheral equipment. This role requires a hands-on leader who can manage a technical team, develop security-enhancing processes, and contribute to strategic initiatives that improve device functionality and organizational efficiency. The ideal candidate will combine technical expertise with leadership skills to ensure smooth operations and continuous improvement.
Responsibilities:
Lead and manage a team of technical professionals responsible for maintaining end-user devices and peripheral equipment.
Develop and implement processes to enhance device security and optimize functionality.
Serve as the primary escalation point for complex desktop and mobile technology issues across the organization.
Support and manage tools and solutions that balance flexibility with organizational security.
Architect technical roadmaps and strategies for desktop and mobile systems to drive innovation and improvement.
Ensure compliance with ITIL processes to maintain operational effectiveness.
Oversee the deployment and management of systems such as Microsoft Entra ID and Intune.
Collaborate with stakeholders to identify and implement solutions that align with business needs.
Monitor and troubleshoot network protocols like DHCP and DNS to support seamless connectivity.
Provide hands-on technical contributions alongside guiding the team in their daily tasks.
Core Benefits: M/D/V ST/LT/Disability Insurance Retirement Plan: 401k 4% company match PTO/Holidays/Sick Time: 3 weeks PTO, 10 Holidays. sicktime
Requirements
Minimum of 7 years of experience in IT support or help desk management.
Proficiency with Dell Technologies and Windows Azure.
Advanced knowledge of Intune and mobile operating systems.
Strong scripting skills to automate processes and improve efficiency.
Familiarity with ITIL processes and best practices.
Expertise in Microsoft Entra ID for identity and access management.
Solid understanding of networking protocols, including DHCP and DNS.
Proven ability to lead technical teams and manage complex projects effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesSoftware Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Help Desk Manager jobs in
Seattle, WA . Seattle, WA $125,000.00-$150,000.00 2 days ago IT Specialist (Bellevue, WA Area Applicants Only) Bremerton, WA $85,764.00-$115,344.00 5 days ago Technology Specialist 2025-26 - Various Locations ElementaryIT Systems Administrator - (WA- Bellevue) Bellevue, WA $78,000.00-$82,000.00 2 days ago Tacoma, WA $70,000.00-$85,000.00 1 day ago Seattle, WA $90,000.00-$145,000.00 2 weeks ago Health Info Management Systems Support Coord Bellevue, WA $60,000.00-$70,000.00 4 weeks ago Greater Seattle Area $75,000.00-$110,000.00 2 days ago SENIOR COMPUTER SPECIALIST INFRASTRUCTURE Seattle, WA $6,308.00-$8,314.00 2 days ago Seattle, WA $60,000.00-$80,000.00 1 month ago Seattle, WA $115,000.00-$150,000.00 1 week ago Seattle, WA $60,000.00-$80,000.00 3 weeks ago Technology Services Student Device Coordinator Seattle, WA $90,000.00-$145,000.00 2 weeks ago Seattle, WA $72,000.00-$97,000.00 3 weeks ago Seattle, WA $99,500.00-$107,500.00 1 week ago Configuration Management Administrative Support Seattle, WA $86,500.00-$116,800.00 6 days ago Tacoma, WA $70,000.00-$78,000.00 1 week ago Systems Administrator (Storage) - Data Centers Infrastructure, IS Core Seattle, WA $80,000.00-$150,000.00 2 weeks ago Greater Seattle Area $63,268.00-$87,371.00 2 weeks ago Seattle Hill, WA $60,000.00-$80,000.00 1 month ago Seattle, WA $78,000.00-$124,400.00 1 week ago Mukilteo, WA $60,000.00-$100,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Help Desk Manager
role at
Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Help Desk Manager
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Description
We are looking for an experienced Help Desk Manager to oversee the daily operations of end-user computing devices and peripheral equipment. This role requires a hands-on leader who can manage a technical team, develop security-enhancing processes, and contribute to strategic initiatives that improve device functionality and organizational efficiency. The ideal candidate will combine technical expertise with leadership skills to ensure smooth operations and continuous improvement.
Responsibilities:
Lead and manage a team of technical professionals responsible for maintaining end-user devices and peripheral equipment.
Develop and implement processes to enhance device security and optimize functionality.
Serve as the primary escalation point for complex desktop and mobile technology issues across the organization.
Support and manage tools and solutions that balance flexibility with organizational security.
Architect technical roadmaps and strategies for desktop and mobile systems to drive innovation and improvement.
Ensure compliance with ITIL processes to maintain operational effectiveness.
Oversee the deployment and management of systems such as Microsoft Entra ID and Intune.
Collaborate with stakeholders to identify and implement solutions that align with business needs.
Monitor and troubleshoot network protocols like DHCP and DNS to support seamless connectivity.
Provide hands-on technical contributions alongside guiding the team in their daily tasks.
Core Benefits: M/D/V ST/LT/Disability Insurance Retirement Plan: 401k 4% company match PTO/Holidays/Sick Time: 3 weeks PTO, 10 Holidays. sicktime
Requirements
Minimum of 7 years of experience in IT support or help desk management.
Proficiency with Dell Technologies and Windows Azure.
Advanced knowledge of Intune and mobile operating systems.
Strong scripting skills to automate processes and improve efficiency.
Familiarity with ITIL processes and best practices.
Expertise in Microsoft Entra ID for identity and access management.
Solid understanding of networking protocols, including DHCP and DNS.
Proven ability to lead technical teams and manage complex projects effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesSoftware Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Help Desk Manager jobs in
Seattle, WA . Seattle, WA $125,000.00-$150,000.00 2 days ago IT Specialist (Bellevue, WA Area Applicants Only) Bremerton, WA $85,764.00-$115,344.00 5 days ago Technology Specialist 2025-26 - Various Locations ElementaryIT Systems Administrator - (WA- Bellevue) Bellevue, WA $78,000.00-$82,000.00 2 days ago Tacoma, WA $70,000.00-$85,000.00 1 day ago Seattle, WA $90,000.00-$145,000.00 2 weeks ago Health Info Management Systems Support Coord Bellevue, WA $60,000.00-$70,000.00 4 weeks ago Greater Seattle Area $75,000.00-$110,000.00 2 days ago SENIOR COMPUTER SPECIALIST INFRASTRUCTURE Seattle, WA $6,308.00-$8,314.00 2 days ago Seattle, WA $60,000.00-$80,000.00 1 month ago Seattle, WA $115,000.00-$150,000.00 1 week ago Seattle, WA $60,000.00-$80,000.00 3 weeks ago Technology Services Student Device Coordinator Seattle, WA $90,000.00-$145,000.00 2 weeks ago Seattle, WA $72,000.00-$97,000.00 3 weeks ago Seattle, WA $99,500.00-$107,500.00 1 week ago Configuration Management Administrative Support Seattle, WA $86,500.00-$116,800.00 6 days ago Tacoma, WA $70,000.00-$78,000.00 1 week ago Systems Administrator (Storage) - Data Centers Infrastructure, IS Core Seattle, WA $80,000.00-$150,000.00 2 weeks ago Greater Seattle Area $63,268.00-$87,371.00 2 weeks ago Seattle Hill, WA $60,000.00-$80,000.00 1 month ago Seattle, WA $78,000.00-$124,400.00 1 week ago Mukilteo, WA $60,000.00-$100,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr