Sherwin-Williams
Spanish-Speaking Customer Service Representative
Sherwin-Williams, Jamison, Pennsylvania, United States, 18929
As a Customer Service Representative, you will play a crucial role in assisting both wholesale and retail customers in finding the right Sherwin-Williams products to meet their needs. You will be responsible for addressing customer inquiries, resolving concerns promptly, and ensuring exceptional client satisfaction. Staying informed about product features and maintaining store standards will also be key responsibilities.
This position involves interacting with customers of all ages and handling cash and various payment methods. Due to the nature of this role, we conduct a review of criminal history to ensure the safety and satisfaction of our customers, employees, and the community.
The successful candidate will be required to work at stores within a 10-15 mile radius of the following locations:
2395 York Rd. Jamison, PA 18929 / 3318 Linekiln Pike Chalfont, PA 18914
At Sherwin-Williams, our mission is to inspire and enhance the world through color. Your skills, talent, and passion are vital to achieving this purpose, and you will be supported in:
Enjoying flexible rewards and benefits that promote your health and well-being.
Expanding your career through learning opportunities and skill development.
Connecting with an inclusive team committed to community engagement.
Application Process:
Online Application:
Locate the desired role on our Careers page and spend approximately 15 minutes creating your profile. Digital Interview:
Qualified candidates will be invited to complete a digital video interview via HireVue, including a few behavioral questions. You can complete this at your convenience within 7 days of receiving the invitation. In-Store Interview:
Candidates who excel in the video interview will be invited to meet with our team in-store. We prioritize the health and financial well-being of our employees, offering comprehensive benefits including retirement and health care. More details can be found on our benefits website. The wage range for this role considers various factors including experience and skills. Compensation may vary based on these criteria. Qualified applicants with arrest or conviction records will receive fair consideration for employment in accordance with applicable laws. Sherwin-Williams values diversity and is an Equal Employment Opportunity employer. All qualified candidates will be considered for employment without discrimination. Please note that our recruitment team will never ask for payment or sensitive personal information during the application process. Ensure high customer satisfaction through excellent service. Assist customers in person and over the phone, determining their needs and recommending appropriate products. Build strong trust relationships with customers. Accurately process sales transactions according to policies. Achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and follow inventory control procedures. Pull products from the sales floor or warehouse as needed. Tint and mix products to meet customer specifications. Stock shelves and maintain a clean store environment. Assist with deliveries as required. Remain knowledgeable on available products and suggest improvements to sales. Minimum Requirements: Must be at least 18 years old. Legally authorized to work without sponsorship. Proficient in reading, writing, and speaking both English and Spanish. Valid, unrestricted Driver's License required. Ability to lift up to 50 lbs frequently and 70 lbs on occasion. Willingness to work flexible hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED. At least one year of experience in retail or customer service. Experience in selling paint and related products. Experience operating tinting and mixing equipment.
Locate the desired role on our Careers page and spend approximately 15 minutes creating your profile. Digital Interview:
Qualified candidates will be invited to complete a digital video interview via HireVue, including a few behavioral questions. You can complete this at your convenience within 7 days of receiving the invitation. In-Store Interview:
Candidates who excel in the video interview will be invited to meet with our team in-store. We prioritize the health and financial well-being of our employees, offering comprehensive benefits including retirement and health care. More details can be found on our benefits website. The wage range for this role considers various factors including experience and skills. Compensation may vary based on these criteria. Qualified applicants with arrest or conviction records will receive fair consideration for employment in accordance with applicable laws. Sherwin-Williams values diversity and is an Equal Employment Opportunity employer. All qualified candidates will be considered for employment without discrimination. Please note that our recruitment team will never ask for payment or sensitive personal information during the application process. Ensure high customer satisfaction through excellent service. Assist customers in person and over the phone, determining their needs and recommending appropriate products. Build strong trust relationships with customers. Accurately process sales transactions according to policies. Achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and follow inventory control procedures. Pull products from the sales floor or warehouse as needed. Tint and mix products to meet customer specifications. Stock shelves and maintain a clean store environment. Assist with deliveries as required. Remain knowledgeable on available products and suggest improvements to sales. Minimum Requirements: Must be at least 18 years old. Legally authorized to work without sponsorship. Proficient in reading, writing, and speaking both English and Spanish. Valid, unrestricted Driver's License required. Ability to lift up to 50 lbs frequently and 70 lbs on occasion. Willingness to work flexible hours, including evenings and weekends. Preferred Qualifications: High School diploma or GED. At least one year of experience in retail or customer service. Experience in selling paint and related products. Experience operating tinting and mixing equipment.