Clair Global
JOB SUMMARY :
Provide Tier II technical assistance and support for issues related to application permissions, software, and hardware.
QUALIFICATIONS/ REQUIREMENTS : The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.
Excel in a fast-paced, demanding, and continuously changing environment
The ability to work on a team, maintain a positive attitude, and be open to learning
Strong creative problem-solving skill set, analytical skills, and a strong work ethic
Ability to frequently multi-task and prioritize tasks
5–10% periodic travel to other US office locations
EXPERIENCE:
Windows and Server OS installation and troubleshooting.
Hardware troubleshooting (desktops, laptops, peripherals)
Microsoft 365 administration
Comprehension of basic networking architecture and troubleshooting
Basic Active Directory configuration
Familiarity with VMware ESXi
Strong organizational and documentation skills
Familiarity with PowerShell scripting
RESPONSIBILITIES AND DUTIES:
Troubleshoots and resolves software, operating system, and networking problems
Support end users across all departments and office locations
Perform system imaging, desktop configurations, and ongoing maintenance
Administers and maintains operating system and related software.
Document support tickets, configuration changes, and resolutions clearly
Troubleshoot Windows Server, Windows OS, Microsoft Office, desktop, and mobile devices
Work alongside the networking team to maintain internal network stability
Schedule, plans, and perform system upgrades
Configures hardware, such as workstations, printers, and servers
Coordinate vendor support for systems such as access control and surveillance
Collaborate with hardware and software vendors when needed
COMPANY CONFORMANCE STATEMENT:
Clair employees at every level are expected to conform to the following:
Support Clair's Strategic Blueprint and Mission and Core Values
Exercise honesty, integrity, and respect and interact professionally with co-workers, clients, and vendors
Demonstrate a positive attitude
Maintain a professional appearance and demeanor
Maintain regular attendance
Keep work areas as neat as possible
Exercise initiative and be open to learning new skills and tasks
Every employee shares responsibility for safety and health within the company. All employees are expected to follow all safety policies and procedures.
Provide Tier II technical assistance and support for issues related to application permissions, software, and hardware.
QUALIFICATIONS/ REQUIREMENTS : The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.
Excel in a fast-paced, demanding, and continuously changing environment
The ability to work on a team, maintain a positive attitude, and be open to learning
Strong creative problem-solving skill set, analytical skills, and a strong work ethic
Ability to frequently multi-task and prioritize tasks
5–10% periodic travel to other US office locations
EXPERIENCE:
Windows and Server OS installation and troubleshooting.
Hardware troubleshooting (desktops, laptops, peripherals)
Microsoft 365 administration
Comprehension of basic networking architecture and troubleshooting
Basic Active Directory configuration
Familiarity with VMware ESXi
Strong organizational and documentation skills
Familiarity with PowerShell scripting
RESPONSIBILITIES AND DUTIES:
Troubleshoots and resolves software, operating system, and networking problems
Support end users across all departments and office locations
Perform system imaging, desktop configurations, and ongoing maintenance
Administers and maintains operating system and related software.
Document support tickets, configuration changes, and resolutions clearly
Troubleshoot Windows Server, Windows OS, Microsoft Office, desktop, and mobile devices
Work alongside the networking team to maintain internal network stability
Schedule, plans, and perform system upgrades
Configures hardware, such as workstations, printers, and servers
Coordinate vendor support for systems such as access control and surveillance
Collaborate with hardware and software vendors when needed
COMPANY CONFORMANCE STATEMENT:
Clair employees at every level are expected to conform to the following:
Support Clair's Strategic Blueprint and Mission and Core Values
Exercise honesty, integrity, and respect and interact professionally with co-workers, clients, and vendors
Demonstrate a positive attitude
Maintain a professional appearance and demeanor
Maintain regular attendance
Keep work areas as neat as possible
Exercise initiative and be open to learning new skills and tasks
Every employee shares responsibility for safety and health within the company. All employees are expected to follow all safety policies and procedures.