Network Right
Join to apply for the
Associate Account Manager
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Network Right 1 month ago Be among the first 25 applicants Join to apply for the
Associate Account Manager
role at
Network Right Get AI-powered advice on this job and more exclusive features. About This Job:
We’re looking for an Associate Account Manager who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value. About This Job:
We’re looking for an Associate Account Manager who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value.
You’ll be the face of our service delivery to your clients; connecting them to the right technical resources, keeping them informed, and advocating for their success. You’ll work closely with our Senior Client Relations Manager, who will support your onboarding and development.
What You’ll Do:
Own the relationship with an assigned book of clients, serving as their main point of contact. Conduct regular check-ins to maintain alignment and satisfaction. Proactively monitor service performance, ticket trends, and client engagement. Collaborate with our technical team to ensure smooth service delivery and issue resolution. Identify and surface upsell or growth opportunities to the Senior Client Relations Manager. Manage the renewal process and support contract updates. Assist in onboarding new clients and ensuring a smooth handoff to technical teams. Maintain accurate notes, updates, and tasks within our documentation systems.
About You:
2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services). College degree in communications, psychology, English, or related field preferred. Exceptional communication skills; clear, polished, and client-friendly. Strong organizational habits and ability to manage multiple accounts at once. A proactive, solution-oriented mindset. Experience with tools like JIRA/ticketing systems is a plus. Comfortable working independently in a fast-paced environment.
Benefits:
️???? Health Benefits
100% covered health, dental and vision insurance for you, 50% for dependents Paid Parental Leave HSA/FSA eligibility Access to a variety of mental health programs
Compensation, Rewards & Recognition
Uncapped commissions 401(k) + 4% company matching
Balance
Flexible Time Off
Learning & Development
Flexible certification and learning stipends and reimbursements
Culture
Biannual company retreats Social events Wellbeing events and programs
Extras
Home internet and mobile reimbursement Monthly meal stipend Commuter benefits Onsite meals and snacks Dog-friendly office
Interview Plan
Round 1 Phone call with recruiter Round 2 45 min zoom call with hiring manager Round 3 45 min with Service Manager Final Round Mock Client Activity
Commitment to Diversity:
Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Network Right by 2x Get notified about new Associate Account Manager jobs in
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Associate Account Manager
role at
Network Right 1 month ago Be among the first 25 applicants Join to apply for the
Associate Account Manager
role at
Network Right Get AI-powered advice on this job and more exclusive features. About This Job:
We’re looking for an Associate Account Manager who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value. About This Job:
We’re looking for an Associate Account Manager who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value.
You’ll be the face of our service delivery to your clients; connecting them to the right technical resources, keeping them informed, and advocating for their success. You’ll work closely with our Senior Client Relations Manager, who will support your onboarding and development.
What You’ll Do:
Own the relationship with an assigned book of clients, serving as their main point of contact. Conduct regular check-ins to maintain alignment and satisfaction. Proactively monitor service performance, ticket trends, and client engagement. Collaborate with our technical team to ensure smooth service delivery and issue resolution. Identify and surface upsell or growth opportunities to the Senior Client Relations Manager. Manage the renewal process and support contract updates. Assist in onboarding new clients and ensuring a smooth handoff to technical teams. Maintain accurate notes, updates, and tasks within our documentation systems.
About You:
2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services). College degree in communications, psychology, English, or related field preferred. Exceptional communication skills; clear, polished, and client-friendly. Strong organizational habits and ability to manage multiple accounts at once. A proactive, solution-oriented mindset. Experience with tools like JIRA/ticketing systems is a plus. Comfortable working independently in a fast-paced environment.
Benefits:
️???? Health Benefits
100% covered health, dental and vision insurance for you, 50% for dependents Paid Parental Leave HSA/FSA eligibility Access to a variety of mental health programs
Compensation, Rewards & Recognition
Uncapped commissions 401(k) + 4% company matching
Balance
Flexible Time Off
Learning & Development
Flexible certification and learning stipends and reimbursements
Culture
Biannual company retreats Social events Wellbeing events and programs
Extras
Home internet and mobile reimbursement Monthly meal stipend Commuter benefits Onsite meals and snacks Dog-friendly office
Interview Plan
Round 1 Phone call with recruiter Round 2 45 min zoom call with hiring manager Round 3 45 min with Service Manager Final Round Mock Client Activity
Commitment to Diversity:
Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Network Right by 2x Get notified about new Associate Account Manager jobs in
Buffalo-Niagara Falls Area . Buffalo-Niagara Falls Area $285,000.00-$340,000.00 10 hours ago Williamsville, NY $75,000.00-$90,000.00 2 weeks ago Mid-Market Account Executive (Restaurant Technology)
Buffalo, NY $100,000.00-$290,000.00 1 day ago Buffalo, NY $45,000.00-$50,000.00 1 month ago Buffalo, NY $77,800.00-$109,000.00 3 weeks ago Buffalo, NY $51,498.15-$85,830.25 1 month ago Regional Account Executive - Perimeter Security
Buffalo, NY $80,000.00-$150,000.00 1 day ago Grand Island, NY $90,000.00-$115,000.00 2 days ago Buffalo, NY $65,000.00-$70,000.00 3 weeks ago Strategic Account Executive - Meritain Pharmacy Solutions
Buffalo, NY $60,300.00-$145,860.00 3 weeks ago Buffalo, NY $60,000.00-$90,000.00 2 weeks ago Buffalo, NY $39,900.00-$65,800.00 6 days ago Account Executive - Retirement 401(k) Services
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr