Wipro Limited
Experienced Account Delivery Executive to manage the delivery for a large marquee account. This individual will be responsible for executing a large (>1500 FTEs) multi-year engagement involving run and maintenance of IT infrastructure and business applications. The candidate will execute the engagement as per the contract and commitments made to the client along with a PMO team and service line teams.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. The ideal candidate will have experience in application and infrastructure metrics for monitoring performance, managing SLAs, in an onsite-offshore setting, and experience working in the US geography. Must possess excellent communication and interpersonal skills. Key responsibilities include: Developing and implementing strategies to ensure high-quality service delivery. Managing SLAs and performance metrics for application and infrastructure services. Ensuring timely and accurate reporting of service delivery performance to clients and internal stakeholders. Managing and developing the skills of the service delivery team. Maintaining high customer satisfaction through quality delivery and strong relationships. Leading a team of service delivery heads for seamless service delivery. Qualifications include: At least a Bachelor's degree in Computer Science or related field; MBA preferred. 15-20 years of experience in managing IT service delivery in a client-facing role. Experience in managing SLAs and performance metrics for application and infrastructure services. Strong understanding of application and infrastructure metrics for monitoring performance. Excellent communication and interpersonal skills. Leadership and team management capabilities. Ability to partner effectively with the client's CIO. Strong analytical and problem-solving skills. About the company Wipro Limited is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and succeed. Recognized globally for our comprehensive portfolio of services, commitment to sustainability, and corporate citizenship, we have over 180,000 employees serving clients across six continents. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We provide reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Requests can be made at accessibility@talentify.io or 407-000-0000. All new hires are required to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your skills and responses. For bias audit and data use details, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at aedt@talentify.io or 407-000-0000.
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You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. The ideal candidate will have experience in application and infrastructure metrics for monitoring performance, managing SLAs, in an onsite-offshore setting, and experience working in the US geography. Must possess excellent communication and interpersonal skills. Key responsibilities include: Developing and implementing strategies to ensure high-quality service delivery. Managing SLAs and performance metrics for application and infrastructure services. Ensuring timely and accurate reporting of service delivery performance to clients and internal stakeholders. Managing and developing the skills of the service delivery team. Maintaining high customer satisfaction through quality delivery and strong relationships. Leading a team of service delivery heads for seamless service delivery. Qualifications include: At least a Bachelor's degree in Computer Science or related field; MBA preferred. 15-20 years of experience in managing IT service delivery in a client-facing role. Experience in managing SLAs and performance metrics for application and infrastructure services. Strong understanding of application and infrastructure metrics for monitoring performance. Excellent communication and interpersonal skills. Leadership and team management capabilities. Ability to partner effectively with the client's CIO. Strong analytical and problem-solving skills. About the company Wipro Limited is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and succeed. Recognized globally for our comprehensive portfolio of services, commitment to sustainability, and corporate citizenship, we have over 180,000 employees serving clients across six continents. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We provide reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Requests can be made at accessibility@talentify.io or 407-000-0000. All new hires are required to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your skills and responses. For bias audit and data use details, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at aedt@talentify.io or 407-000-0000.
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